Dog & Cat Vets in Chepstow Corner

## Summary Medivet Notting Hill Chepstow Corner is part of the Medivet group (a corporate veterinary chain). Based on its website, it’s set up for routine and preventative care plus some in-house diagnostics (including ultrasound and an in-house lab), with separate dog/cat accommodation and air-conditioned facilities. Out-of-hours care is handled by Medivet 24 Hour Kensington, with a stated £130 consult fee and free phone assessment. In the latest reviews available, several cat owners describe calm, low-stress consultations (“most relaxed my cat has been in a vets”) and mention supportive handling of a serious feline health issue, including referral onward to a specialist centre. However, there’s also a detailed negative account of lump removal with concerns about wound closure and aftercare, and a separate complaint that the clinic was sometimes unstaffed/phones unanswered despite being “open”. ## Services From the clinic’s website summary, services and facilities mentioned include: - **15-minute consultations** - **Vaccinations** and **parasite care** - **Neutering** and **microchipping** - **Dentistry** - **Laser treatment** - **Ultrasound** (listed as a service and facility) - **In-house laboratory** - **Animal Health Certificate** (pet travel documentation) - **Species seen:** cats, dogs, and small mammals - **Facilities/policies noted:** separate accommodation for dogs and cats; air-conditioned facilities - **Out-of-hours care:** provided by **Medivet 24 Hour Kensington**, with **no charge for assessment by phone** (as stated) and a consult fee (see Pricing) ## Pricing - **Out-of-hours consult fee:** **£130** (for Medivet 24 Hour Kensington) - **Phone assessment (out of hours):** **no charge** (as stated) ## People Names mentioned in reviews: - **Molly**: praised for “going above and beyond” supporting an owner during a cat’s serious health issue. - **Andrea**: specifically credited with helping the referral process to a specialist centre. - **Vivek**: mentioned as providing current care after the referral. Other review details about staff (without names): - Multiple reviewers mention both **vet and reception** being friendly, and that their **cats seemed unusually relaxed/comfortable during the check-up**. ## Reviews **Google rating: 4.0 stars from 44 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Cats staying calm during exams**: more than one reviewer says their cat was notably relaxed/comfortable during the visit and check-up. - **Support and referral for complex cases**: one owner describes sustained support during a serious feline diagnosis and help arranging a referral to a specialist centre. - **Post-op aftercare concerns (conflicting experience)**: one detailed 1-star review alleges poor closure of a lump-removal wound, lack of aftercare instructions and no cone provided, followed by dissatisfaction with how the complaint was handled. - **Access/availability complaint**: one reviewer reports instances of the clinic seeming open but unstaffed and phones not being answered, while also noting routine check-ups were “fine” when seen.