Village Vet West Hampstead

Village Vet West Hampstead is part of the Village Vet group and operates within the Linnaeus network. The clinic has previously traded as Well Animal Clinic, and its website highlights more than 30 years of experience. Its core focus is routine preventive care alongside support for ongoing health needs such as senior pet care, weight and nutrition management, dental care, and internal medicine, with an emphasis on making visits less stressful for anxious pets.

Services

•Routine first-opinion care including consultations, vaccinations, annual health checks, microchipping, flea and worm treatment, and neutering.
•Preventive and ongoing-condition support, with website-listed services including veterinary nurse clinics, senior pet care, nutrition and obesity management, pet dental care, and internal medicine.
•Recent reviews also mention routine booster appointments for cats, follow-up checks, and dental assessments as part of day-to-day care.
•Emergency care is directed to the associated Hampstead practice, which the website says is open 24/7 for pet emergencies.

Pricing

No published pricing information is currently available for this clinic.

People

•Serena (vet): Praised for calm, thorough examinations and for explaining a diagnosis clearly during a more serious health concern after the owner had felt uncertain about advice from another branch.
•Reception team: Repeatedly described as friendly, welcoming, wonderful, and consistently strong even by reviewers who felt the overall service had varied over time.
•An unnamed vet mentioned in a recent review: One client described an empathetic experience during booster visits for two elderly cats.

Reviews

Google rating: 4.5/5 from 203 reviews.

•Recent feedback is mixed but leans positive, with several reviewers describing the team as kind, caring, supportive, and professional.
•Serena stands out by name in one detailed review, where she is credited with a more convincing diagnosis, clear communication, and excellent care over time.
•Reception is a recurring strength, with reviewers highlighting a warm welcome and consistently good front-desk service.
•Negative reviews focus on inconsistency over the longer term, concerns about clinical judgement in one case, and frustration about needing another full consultation fee for a follow-up visit.

Reviews for Village Vet West Hampstead

Note: Showing the 7 most recent Google reviews out of 203 we track in total. Recent reviews may not be representative of overall sentiment.

Jackson C

3 weeks ago

Had to change vets as they do not provide good care and not even preventative. At one occasion dog had stomach aches was treated for this but a week later his gland erupted and no one told me about this at the vet during the examination. Then they wouldn’t even see him again without charging again full consultation. Then one of the check ups vet recommended he needed teeth cleaning surgery and there is no other way to clean, she was not at all comforting or making me feel like he would be in good hands, I went to another clinic to have second opinion very worried and they prescribed a tooth enzyme gel intense treatment and followup, and his teeth cleaned up enough to avoid any procedures anaesthetic, atleast for now.

River Szabo

2 months ago

This vet surgery is great. I took my two cats there for their booster and as soon as I walked in I was welcomed by a very friendly and personable receptionist.The Italian vet lady was also great and showed a lot of kindness and empathy towards my 'hissing, not too keen on the vet' elderly cats. This is great vetenary practice in action.

Adam Aberra

3 months ago

Our Shiba Inu, Jet, has been going to Village Vet for almost five years. Over that time there have been some ups and downs with the overall level of service, although I should say the reception staff have always been wonderful. Since Serena joined the team, however, our experience has been consistently excellent. She clearly cares deeply about animals and always shows genuine kindness and concern toward Jet. Most of our visits have been routine, as Jet has thankfully been very healthy, but more recently we had a more serious health scare. After visiting another Village Vet location (Hampstead / Belsize Village) and not feeling confident in the diagnosis we were given, we saw Serena the following day. She handled the situation calmly and professionally, examined Jet thoroughly, and arrived at a very different diagnosis—one that made far more sense and was clearly explained to us. My current 4-star rating reflects our overall experience across five years, but Serena and the reception team have been outstanding at every interaction. If this level of care continues, I’d be more than happy to revise this to a 5-star review. Jet is always eager to go to the vet, which says a lot in itself.

Renata Sokoloska

Hannah C

6 months ago

Amazingly kind, incredibly skilled! Would recommend to anyone.

J Mathews

7 months ago

Had brought our dogs here since before it was called Village Vets. At first was okay when it became a Village Vet but steady decline. Maybe chain was bought? Someone on here mentioned Mars. Two stars instead of one because some staff seem to be trying, but won’t trust any Village Vet location with my pets.

Linda Graichen

As my local vet, although the ownership has changed in the nearly 20 years since I first started using them, the staff remain committed, supportive and caring, and I will continue using them for my dogs.