Village Vet West Hampstead

Village Vet West Hampstead is part of the Village Vet group and has a history of operating under a previous name (“Well Animal Clinic”), with the website describing over 30 years of experience. The clinic’s own service list focuses on routine preventive care plus ongoing-condition support (for example senior-pet care, weight/nutrition management, dental care, and internal medicine), and the practice says it aims to make visits “stress-free” for anxious pets.

From the latest reviews available to us, decision-relevant points include

• •One owner describes “ups and downs” in service over a five‑year period, but consistently positive experiences with reception.
• •A vet named Serena is credited with a thorough re-examination and a clearer, more convincing diagnosis after the owner felt uncertain about a diagnosis from another branch.
• •There are also reviews expressing concern about a “steady decline” over time and mistrust of the wider Village Vet group, alongside others saying staff remain supportive after ownership changes.

Services

Services listed on the clinic website include

• •Veterinary nurse clinics
• •Consultations
• •Vaccinations
• •Neutering
• •Microchipping
• •Flea and worm treatment
• •Annual health checks
• •Senior pet care
• •Nutrition and obesity management
• •Pet dental care
• •Internal medicine

Emergency care (as stated on the website): an associated “Hampstead” practice is described as open 24/7 for emergency pet care.

People

• •Serena (vet): Mentioned for handling a “serious health scare” calmly, examining a dog thoroughly, and explaining a different diagnosis clearly after the owner lacked confidence in an earlier diagnosis from another branch.
• •Reception team: Repeatedly singled out as “wonderful” and “outstanding” in one detailed review, even where the reviewer notes overall variability in service over several years.

Reviews

4.5 stars from 202 reviews. “”

• •Thorough exams and clearer explanations (named vet): One owner describes a more convincing diagnosis and clear communication from Serena after seeking a second opinion within the group.
• •Consistency concerns: A long-term client reports “ups and downs” over five years; another reports a “steady decline” after a change in branding/ownership (this is described as a suspicion rather than a confirmed fact).
• •Front-desk experience stands out: Reception is described as consistently excellent in the most detailed recent review.
• •Mixed long-term sentiment: One long-time client says staff remain committed and supportive despite ownership changes; another says they wouldn’t trust any Village Vet location.
• •Low-rating without detail: A 1-star review was left without written feedback, so the reason isn’t stated.