DNA Vetcare Ltd t/a Vetcall

DNA Vetcare Ltd trading as Vetcall is a veterinary surgery (no wider corporate group is stated in the information provided). From both the website snippet and recent reviews, the practice appears set up for routine care as well as sensitive end‑of‑life support, with owners repeatedly mentioning clear explanations and help through difficult decisions.

Concrete examples owners describe include

•Cat spay/neuter procedures, with staff explaining the process and giving recovery guidance.
•Euthanasia support, including reports of the team coming to the owner’s home to help them say goodbye.
•Help arranging a dog health certificate for travelling abroad, described as handled quickly and efficiently.
•A minority report of “extremely rude staff” (in person and on the phone), contrasting with multiple accounts of kindness and patience.

Services

Services explicitly mentioned in the available sources include

•Pet euthanasia (referenced in the website source text, and in multiple reviews).
•At-home visit for euthanasia (owners report the vet “came to our home to help us say goodbye”).
•Cat neutering/spaying (owners describe taking cats to be spayed and neutered, with post‑op guidance).
•Pet travel documentation: a dog health certificate for travelling abroad (handled by a staff member named Sam, per a review).

People

Named team members mentioned by reviewers

•Olive, Stephen and Ben: thanked by an owner for supporting their dog over the last year of life and for coming to their home for euthanasia.
•Sam: praised for handling a dog’s travel health certificate “quickly and efficiently,” with smooth communication.

Reviews

4.5 stars from 193 reviews. “”

•End-of-life care is a prominent theme, including owners describing compassionate euthanasia support and, in at least one case, an at-home goodbye.
•Clear communication around procedures: owners who used the clinic for cat spay/neuter say the process was explained, questions were answered, and recovery guidance helped their cat recover smoothly.
•Practical, time-sensitive paperwork help: one owner highlights fast, efficient handling of a travel health certificate.
•Service experience is not uniform: one reviewer describes staff as “extremely rude” in person and over the phone, which conflicts with other reviewers describing the team as kind and patient.

Reviews for DNA Vetcare Ltd t/a Vetcall

Note: Showing the 5 most recent Google reviews out of 193 we track in total. Recent reviews may not be representative of overall sentiment.

Steve Billett

in the last week

Still the best Vet in and around Chingford.

Anja Sehalic

2 months ago

Extremely rude staff both in person and over the phone.

Mariusz Flisiak

Hatice Hyta

4 months ago

I had a great experience with Vetcall when I took my cats to be spayed and neutered. The staff were incredibly kind, gentle, and patient — both with me and my cats. They took the time to explain the process clearly, answered all my questions, and made sure I felt completely comfortable. My cat was well cared for and recovered smoothly thanks to their guidance. I truly appreciate their professionalism and compassion. Highly recommended to anyone looking for a caring and trustworthy veterinary clinic!

6 months ago

Jeff Potter

5 months ago

Once again we find ourselves posting about the loss of a well loved pet and part of the family. Jake was given first class compassionate care over the last year of his long (nearly 15 yrs!) life. The kindness shown by every staff member up until his passing was exemplary and made the journey bearable not just for him but for ourselves also. So thank you Olive, Stephen and Ben once again and the front of shop staff. You journeyed with us from his birth at home one late night until his death last Wednesday when you came to our home to help us say goodbye. We’re so thankful Jeff and Karen

7 months ago

David Packman

Had to put our beloved cat Bertie to sleep at 20years old, all the staff at vetcall were absolutely wonderfull , kind, and professional .

Simon Bagley

10 months ago

Fantastic service and knowledge from the beginning 12 years ago for my then tiny kitten. A shame we have moved away. Nothing was too much trouble for anyone there. A really great team, that I and my cat will miss. Thank you for all your help.

Jiayi Zhi

a year ago

I’m very grateful to Sam for helping me quickly and efficiently with my dog’s health certificate for traveling abroad. She is highly experienced, and our communication was smooth throughout the process, which saved me a lot of time and effort. She was recommended by a friend, and I couldn’t be happier with the service. Thank you.