DNA Vetcare Ltd t/a Vetcall

DNA Vetcare Ltd trading as Vetcall is a veterinary surgery in Greater London, and no wider corporate group is stated. The practice appears set up for routine care as well as sensitive end-of-life support, with recent feedback repeatedly praising clear communication, kindness, and support through difficult decisions. Owners also mention practical help with time-sensitive paperwork such as pet travel documentation.

Services

• •Routine veterinary care for cats and dogs: reviews describe ongoing care over many years, alongside day-to-day support delivered by a team owners often find kind and professional.
• •Cat spaying and neutering: owners mention taking cats in for spay/neuter procedures, with the process explained clearly and recovery guidance helping pets settle well afterwards.
• •End-of-life care and euthanasia: this is a recurring service in owner feedback, with several people highlighting compassionate handling when pets were put to sleep.
• •At-home euthanasia visits: one owner specifically describes the team coming to their home to help them say goodbye to their dog.
• •Pet travel documentation: one reviewer highlights quick, efficient help with a dog health certificate for travelling abroad.

Pricing

No published pricing information is currently available for this clinic.

People

• •Olive, Stephen and Ben are thanked by name for supporting a dog over the last year of life, including an at-home euthanasia visit.
• •Sam is praised for handling a dog’s travel health certificate quickly and efficiently, with smooth communication throughout.
• •Reviews also mention the front-of-house team positively for their kindness and support.

Reviews

Google reviews show 4.6/5 from 193 reviews. Recent feedback is mostly very positive, with a small amount of negative experience also reported.

• •Compassionate end-of-life care stands out most strongly, with owners describing kindness, professionalism, and thoughtful touches such as a sympathy card after a pet’s death.
• •Communication around procedures is a recurring positive, especially from cat owners who say staff explained spay/neuter clearly, answered questions, and gave helpful aftercare guidance.
• •Long-term relationships matter to many clients, with reviewers describing support over years of care and calling the practice a trusted local vet.
• •Service is not completely uniform: one recent reviewer reports very rude staff in person and on the phone, contrasting with many others who describe the team as gentle, patient, and professional.