DNA Vetcare Ltd t/a Vetcall – Vets in Veterinary Surgery
Clinic Overview
- Compassionate end-of-life care stands out strongly, with owners describing kindness, professionalism, home-visit support, and thoughtful touches such as a sympathy card after a pet’s death. - Communication around procedures is a recurring positive, especially from cat owners who say staff explained spay/neuter clearly, answered questions, and gave helpful recovery guidance. - Owners often describe the team as caring and professional, with some saying they have returned many times over the years and see Vetcall as a trusted local practice.
Services
- •Routine veterinary care for cats and dogs: owners describe ongoing care over many years, alongside day-to-day support from a team they often find kind, professional, and reassuring.
- •Cat spaying and neutering: reviews mention cats being taken in for spay/neuter procedures, with the process explained clearly and aftercare guidance helping recovery go smoothly.
- •End-of-life care and euthanasia: this remains one of the strongest themes in owner feedback, with several people highlighting compassionate handling when pets were put to sleep.
- •At-home euthanasia visits: one owner specifically describes the team coming to their home to help them say goodbye to their dog.
- •Pet travel documentation: one reviewer highlights quick, efficient help with a dog health certificate for travelling abroad.
- •Second-opinion and treatment advice: a recent reviewer mentions bringing in an 18-year-old stray cat for a second opinion on a dental issue and appreciating advice to avoid an operation given the cat’s age and overall condition.
Pricing
No published pricing information is currently available for this clinic.
People
- •Olive, Stephen and Ben are thanked by name for supporting a dog over the last year of life, including an at-home euthanasia visit.
- •Sam is praised for handling a dog’s travel health certificate quickly and efficiently, with smooth communication throughout.
- •Reviews also speak well of the front-of-house team for their kindness and support.
Reviews
Google reviews show 4.6/5 from 202 reviews. Recent written feedback is mostly very positive, with one negative complaint also appearing.
- •Compassionate end-of-life care stands out strongly, with owners describing kindness, professionalism, home-visit support, and thoughtful touches such as a sympathy card after a pet’s death.
- •Communication around procedures is a recurring positive, especially from cat owners who say staff explained spay/neuter clearly, answered questions, and gave helpful recovery guidance.
- •Owners often describe the team as caring and professional, with some saying they have returned many times over the years and see Vetcall as a trusted local practice.
- •Service is not completely uniform: one reviewer reports very rude staff in person and on the phone, contrasting with many others who describe the team as gentle, patient, and supportive.
