Two cockatoos on branch

DNA Vetcare Ltd t/a Vetcall

#1 Vet in Veterinary Surgery, Greater London

4.5
Independent Clinic

DNA Vetcare Ltd t/a Vetcall – Vets in Veterinary Surgery

Updated January 2026
Independent Clinic

Clinic Overview

DNA Vetcare Ltd trading as Vetcall is a veterinary surgery (no wider corporate group is stated in the information provided). From both the website snippet and recent reviews, the practice appears set up for routine care as well as sensitive end‑of‑life support, with owners repeatedly mentioning clear explanations and help through difficult decisions.

DNA Vetcare Ltd trading as Vetcall is a veterinary surgery (no wider corporate group is stated in the information provided). From both the website snippet and recent reviews, the practice appears set up for routine care as well as sensitive end‑of‑life support, with owners repeatedly mentioning clear explanations and help through difficult decisions.

Concrete examples owners describe include

  • Cat spay/neuter procedures, with staff explaining the process and giving recovery guidance.
  • Euthanasia support, including reports of the team coming to the owner’s home to help them say goodbye.
  • Help arranging a dog health certificate for travelling abroad, described as handled quickly and efficiently.
  • A minority report of “extremely rude staff” (in person and on the phone), contrasting with multiple accounts of kindness and patience.

Services

Services explicitly mentioned in the available sources include

  • Pet euthanasia (referenced in the website source text, and in multiple reviews).
  • At-home visit for euthanasia (owners report the vet “came to our home to help us say goodbye”).
  • Cat neutering/spaying (owners describe taking cats to be spayed and neutered, with post‑op guidance).
  • Pet travel documentation: a dog health certificate for travelling abroad (handled by a staff member named Sam, per a review).

People

Named team members mentioned by reviewers

  • Olive, Stephen and Ben: thanked by an owner for supporting their dog over the last year of life and for coming to their home for euthanasia.
  • Sam: praised for handling a dog’s travel health certificate “quickly and efficiently,” with smooth communication.

Reviews

4.5 stars from 193 reviews. “”

  • End-of-life care is a prominent theme, including owners describing compassionate euthanasia support and, in at least one case, an at-home goodbye.
  • Clear communication around procedures: owners who used the clinic for cat spay/neuter say the process was explained, questions were answered, and recovery guidance helped their cat recover smoothly.
  • Practical, time-sensitive paperwork help: one owner highlights fast, efficient handling of a travel health certificate.
  • Service experience is not uniform: one reviewer describes staff as “extremely rude” in person and over the phone, which conflicts with other reviewers describing the team as kind and patient.

Location

113 Station Road

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