Specialist Vets in Richmond upon Thames

## Summary Medivet Barnes is part of the Medivet group (with shared records across its clinics, as noted by a reviewer who attended another Medivet for a specific eye test and said vets could view treatment history). Based on the available information, the practice supports routine appointments as well as urgent care, and is also a veterinary nurse training facility. Reviewers repeatedly mention practical touches that affect day-to-day visits: staff remembering pets by name, giving treats, and contacting owners when necessary. Experiences described include a first appointment for cat paperwork related to an Australian visa, and support for a dog that is very anxious at vet visits—owners say the team were considerate to keep the dog calmer. ## Services - Emergency veterinary services (stated as 24/7 or extended-hours emergency cover). - Veterinary nurse training facility. - Pet travel/health paperwork mentioned in reviews (a cat’s first appointment related to an Australian visa). - Eye testing mentioned (a reviewer attended another Medivet site specifically for an eye test, with records accessible across the group). - Nutrition and accessories: one reviewer specifically mentions an “excellent range of nutrition and accessories.” ## People - **James (vet)**: named in multiple reviews. Owners describe him as thorough and clear in explanations (talking them through each step of a cat’s appointment), and particularly good with nervous animals (an owner of a hypersensitive dog said the team’s handling helped prevent panicking). - **Reception and nursing team**: described as warm and welcoming; reviewers mention staff remembering pets’ names, giving treats, and following up/contacting owners when needed. ## Reviews **Google rating: 4.9 stars from 202 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Calm, confidence-building handling, especially for anxious dogs (one owner said this was the first vet where their dog felt calmer). - Clear explanations and thoroughness in appointments (including step-by-step guidance during a cat’s visa-related visit). - Small-practice feel despite being part of a larger group: pets being “known,” names remembered, treats given, and follow-up contact when necessary. - Mixed signals on cost: one reviewer explicitly calls it “expensive,” while another says it felt more focused on animal welfare than money-making.

## Summary Medivet Twickenham is part of the Medivet group. The practice offers 15‑minute consultations and a wide range of on-site diagnostics and procedures (including dentistry, endoscopy, CT imaging, MRI scans, X‑rays and ultrasound), plus an orthopaedic theatre and in-house laboratory. In the latest reviews available to us, owners repeatedly mention appointments that don’t feel rushed, vets who take time to explain options (including aftercare), and a calm approach with nervous pets. One review also describes detailed help navigating pet insurance and “excellent suturing” after a procedure. ## Services Services and capabilities mentioned on the website include: - Routine care: vaccinations, parasite care, microchipping, neutering - Consultations: 15‑minute consultations; nurse clinics; home visits - Dentistry - Imaging and diagnostics: X‑rays, ultrasound, CT imaging, MRI scans, endoscopy; in-house laboratory - Treatments: acupuncture; laser treatment - Orthopaedics: access to an orthopaedic theatre - Cat treatment: radioactive iodine (as listed on the site) - Documentation: animal health certificate - Species treated (as stated): cats, dogs, rabbits, small mammals, and exotic pets - Emergency/out-of-hours: out-of-hours care is provided by “Medivet 24 Hour Richmond”; the site states an out-of-hours consult fee of £130 and “no charge for assessment by phone.” - Veterinary nurse training facility (listed in the structured clinic data) ## Pricing - Out-of-hours consult fee (via Medivet 24 Hour Richmond): **£130** - The website also states **no charge for assessment by phone** (out-of-hours) ## People Named in recent reviews: - **Enric (vet)**: mentioned for staying calm (including with a nervous cat), not rushing discussions, explaining aftercare “in great detail,” and performing “excellent suturing” after a procedure. One reviewer also says he identified an issue when others hadn’t, and asked after a pet who wasn’t at the appointment. - **Dr Pawel**: described as careful and patient, giving “a lot of useful advice,” and helping a pet feel calm during the visit. - **Harrison**: mentioned positively alongside Enric as “fantastic,” with a calm, friendly approach noted. ## Reviews **4.8 stars from 237 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners frequently describe **calm handling of nervous pets**, with multiple mentions of pets seeming comfortable during the visit. - **Time and communication** come up often: appointments “never feel rushed,” and vets explain things clearly, including **aftercare**. - Several reviews mention **supportive staff across reception/front-of-house and clinical teams**, including one account of help with **pet insurance**. - Specific clinical examples in reviews include treatment for a **gland cyst** and a procedure involving **suturing**.

## Summary Medivet Teddington is part of the Medivet group and offers routine care plus in-practice diagnostics (in-house lab and X‑rays), with out-of-hours cover via an affiliated Medivet 24‑hour service. Based on its stated services, it’s set up for day-to-day preventive care (vaccinations, parasite treatment, microchipping) as well as procedures such as neutering and dentistry, and it also offers home visits. Recent reviews repeatedly mention clear explanations during appointments, phone updates while pets are in for operations, and prompt follow-up checks afterwards. ## Services - **Preventive care:** vaccinations, parasite care, microchipping - **Consultations:** 15‑minute consultations - **Surgery/procedures:** pet neutering; dentistry - **Home visits** - **Diagnostics on site:** in-house laboratory, X‑rays - **Species seen (as stated):** cats, dogs, rabbits, small mammals - **Emergency/out-of-hours:** out-of-hours services are provided via an affiliated Medivet 24‑hour service; the website states **phone assessments are free** and an **out-of-hours consult fee applies** (see Pricing). - **Training:** listed as a **veterinary nurse training facility** ## Pricing - **Out-of-hours consultation fee:** **£130** (via the affiliated Medivet 24‑hour service) - **Phone assessment (out-of-hours):** **no charge** ## People - **Dr. Rawdon Capell (vet)** – mentioned in multiple reviews for being thorough and informative, with owners saying he “goes above and beyond,” and one reviewer stating he “saved my dog’s life.” - **Christie (nurse)** – praised for helping a nervous Labrador feel at ease “from day one,” with the owner describing her as warm and patient. - **Wider team** – reviews describe practical touches such as **calling with updates while a pet was in for an operation**, and arranging a **prompt follow-up appointment** to check recovery. ## Reviews **Google rating: 4.7 stars from 112 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Communication during treatment:** owners mention staff taking time to explain things and being informative; one review describes **phone updates during an operation**. - **Aftercare and follow-up:** a reviewer specifically notes a **prompt follow-up appointment** to check progress after surgery. - **Handling anxious or first-time pets:** examples include a first-ever vet visit for a cat where the owner felt reassured, and a cat described as settling calmly while at the practice. - **Punctual, question-friendly appointments:** one review notes appointments **starting on time** and staff being happy to answer questions.

## Summary Sherwood Veterinary Services Ltd. describes itself as an **independent** practice (not a corporate group) and is **RCVS Accredited** and **ISFM Cat Friendly**. From the website and recent reviews, it appears set up for **general veterinary care** with an emphasis on preventative work and nurse-led clinics, alongside handling **urgent “same-day” issues** when needed. Recent reviewers repeatedly mention vets **talking owners through options without pushing costs**, plus careful handling of **nervous dogs** (e.g., injections given “without [the dog] even noticing” and a “super nervous rescue” staying calm during a small procedure). Reviews also describe sensitive support around **euthanasia** and management of **post-surgery complications**. ## Services Based on the clinic’s website summary and what owners describe in reviews: - **Veterinary treatment / general consults**, including thorough examinations (temperature, reflexes, pain assessment mentioned). - **Preventative health care**, including **vaccinations/injections**. - **Nurse clinics** (listed by the practice). - **Pet travel** (listed by the practice). - **Urgent appointments** when available: reviewers report being seen **same day** for a leg injury and **within an hour** for a painful ear issue (grass seed). - **Minor procedures** (a “small procedure” is mentioned; details not specified). - **Post-operative care**: a reviewer describes the team addressing **post-surgery complications**. - **Euthanasia** support is described in a recent review. Also stated in your clinic data: - **Veterinary Nurse Training facility**. ## People - **Gianmarco (vet)**: mentioned multiple times for calm, confident handling—owners describe a detailed exam (temperature/reflexes/pain level), injections given without a nervous dog noticing, reassurance during a minor procedure, and kindness during euthanasia. - **David (role not explicitly stated; referred to as “Mr David” and “Owner” in one review)**: credited by one owner with leading a team that resolved **post-surgery complications**. - **Amy and Max (roles not stated)**: thanked by name for giving advice and helping owners feel at ease with worries about two dogs. - **Nursing team/reception**: one reviewer calls the nurse “friendly and informative”; another describes reception helping them get their dog into the car. ## Reviews **Google rating: 4.7 stars from 165 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Handling of anxious/nervous dogs** is a repeated point: owners describe gentle, confident restraint and injections/procedures going smoothly with normally nervous pets. - **Speed of access for acute problems**: reports of a **same-day** appointment for a limping dog and an appointment **within an hour** for an ear grass-seed issue. - **Clear, fair-feeling decision-making on costs**: several reviewers contrast this practice with previous vets they felt were “racking up the bill,” saying Sherwood were “honest” and bills were “nowhere near as expensive” as before (no specific prices given). - **Support in difficult situations**: one recent review highlights particularly kind communication during **euthanasia**; another describes careful attention to **post-surgery complications**.

## Summary Medivet 24 Hour Richmond is part of the Medivet group and is set up for round-the-clock urgent and inpatient care, with on-site intensive care and advanced diagnostics (including CT imaging and endoscopy). The website lists a broad surgical and medical toolkit (for example keyhole surgery, laser surgery/treatment, and an orthopaedic theatre), and reviews include multiple examples of owners being seen quickly in emergencies and given same-day treatment (such as an anti-emetic for a suddenly unwell dog). Recent feedback is mostly positive about thorough vets and helpful reception staff, but there is also a detailed negative account alleging pressure into costly tests/surgery and poor outcome communication after a post-whelping visit. ## Services Based on the clinic website and the latest reviews, services and capabilities mentioned include: - 24-hour emergency vet care and 24-hour intensive care - 15-minute consultations - Diagnostics: CT imaging, ultrasound, X-rays, ECG, endoscopy, in-house laboratory testing - Surgery: keyhole surgery, laser surgery, orthopaedic theatre - Dentistry - Acupuncture and laser treatment - Nurse clinics - Animal Health Certificates - Home visits - Species treated (per website): cats, dogs, rabbits, and small mammals - Veterinary Nurse Training facility (listed in clinic data) ## Pricing - Emergency consult fee: **£130** (website) - **No charge for assessment by phone** (website) ## People - **Alba (vet)** is named in a recent review, with the owner saying they were “very happy” to have their pets in her care. - Reception team are repeatedly mentioned in reviews for practical help in urgent situations (for example, quickly finding emergency appointments and being friendly on arrival). - Vets are described in reviews as giving clear diagnoses and being thorough; one review specifically mentions medication being given and the dog returning to normal within days. ## Reviews **Google rating: 4.3 stars from 540 reviews.** Themes below are drawn from the latest written reviews available to us. - **Rapid access for urgent cases** is a recurring point: owners describe being told they could “come at once” and being seen after only a short wait. - **Treatment that led to quick improvement** is mentioned (for example, an anti-emetic administered for acute sickness, and medication that helped a very poorly dog recover over a few days). - **Out-of-hours guidance and responsiveness**: one owner with an anxious, complex case says the team let them contact the clinic out of hours for guidance and appointments. - **Strong negative account raising concerns about decision-making and communication**: one reviewer describes a post-whelping visit where they felt their input was dismissed, expensive testing and surgery were pushed, nothing was found during surgery, and they were reassured that serious post-op deterioration was “normal,” followed by the dog’s death and loss of puppies. Other recent reviews describe the opposite experience (clear diagnoses, thoroughness, and effective treatment), so experiences reported are mixed.