Poplar Vets

Services

• •Routine and preventative care: wellness checks, nurse consults, microchipping, nutritional advice, pet pharmacy support and pet travel certificates. Reviews also mention help with ongoing medication for cats and a positive first-time kitten visit.
• •Surgery and dental treatment: the clinic lists routine and advanced surgery as well as dental care. Recent client feedback includes a smooth cat neutering experience with the process explained clearly.
• •Diagnostics and follow-up care: diagnostic testing is available, with X-rays and ultrasound named on the website. Reviews mention clear explanations, follow-up instructions, regular check-in calls and one case involving a heart scan quote.
• •Urgent, inpatient and end-of-life care: the website says the practice provides emergency vet services, hospitalisation and end-of-life care. Reviews describe short-notice appointments when a pet’s condition changed and compassionate support for an elderly foster cat with advanced kidney disease and FIV.
• •Additional therapies and specialist areas: laser therapy is listed, along with cardiology, dermatology, ophthalmology, orthopaedics, internal medicine and radiology.
• •Convenience and support: owners mention helpful reception staff, assistance with insurance queries, and quick same-day microchipping without needing to book ahead.

Pricing

No published pricing information is currently available for this clinic.

People

• •Dr Gean: praised for professionalism, diagnostic ability and clear explanations.
• •Amy (nurse): thanked for compassionate care.
• •Romane (vet nurse): described as attentive and good with dogs during visits.
• •Rima: mentioned positively for helping sort out a cat’s medication.
• •Charlene: highlighted as helpful and kind on reception.
• •Maria: praised for being gentle with a kitten and explaining everything thoroughly.
• •Jay: described as helpful and kind.

Reviews

Google rating: 4.0 stars from 318 reviews.

• •Many recent reviewers describe friendly, polite and professional service, with particular praise for clear communication and staff taking time to explain treatment and costs.
• •Compassion is a recurring theme, including kind care for kittens, ongoing support for long-term cases, and sensitive end-of-life care for an elderly foster cat.
• •Several owners mention good practical support from the wider team, including help with medication, insurance queries, follow-up calls and urgent appointments when a pet’s condition changed.
• •Negative feedback is mainly about organisation and cost, including one complaint about a delayed appointment response and a higher quote for a heart scan, plus a separate complaint about the handling of an injured pigeon brought to the practice.