Poplar Vets

More broadly, reviews often speak well of the reception team, vets and nurses for explaining procedures, discussing insurance queries and keeping owners updated by phone.

Poplar Vets is a small-animal clinic for dogs, cats and other small pets, with in-house diagnostic facilities listed on its website including X-rays and ultrasound, alongside routine care, surgery and dental treatment. The website also states that emergency vet services are provided and that the practice is a veterinary nurse training facility. Recent feedback is mixed overall but often positive, with many owners praising clear communication, compassionate care and quick access when a pet’s condition changes, alongside some complaints about organisation and pricing.

Services

•Routine and preventative care: wellness checks, nurse consults, microchipping, nutritional advice, pet pharmacy support, and pet travel certificates.
•Surgery and dentistry: routine and advanced surgery are listed, and recent reviews include a smooth cat neutering experience where the process was explained clearly from start to finish.
•Diagnostics and ongoing treatment: diagnostic testing is available, with X-rays and ultrasound named on the website. Reviews also mention a reassuring diagnostic work-up with clear follow-up instructions, and one reviewer refers to a heart scan.
•Urgent, inpatient and end-of-life care: the website says the clinic provides emergency vet services, hospitalisation and end-of-life care. A recent review also praised the team’s compassion during care for an elderly foster cat with advanced kidney disease and FIV.
•Additional therapies and referral-style areas: laser therapy is listed, along with specialty areas including cardiology, dermatology, ophthalmology, orthopaedics, internal medicine and radiology.
•Access and convenience: one owner reports microchipping was done quickly on the same day without needing to book ahead.

Pricing

No published pricing information is currently available for this clinic.

People

Named by clients in reviews

•Dr Gean: praised for a strong diagnostic approach, professionalism and clear instructions.
•Romane (vet nurse): described as attentive and good with dogs during visits.
•Amy (nurse): thanked for care and compassion.
•Charlene: highlighted as helpful and kind on reception.
•Maria: praised for being gentle with a kitten and explaining things thoroughly.
•Jay: mentioned positively for being helpful and kind.

More broadly, reviews often speak well of the reception team, vets and nurses for explaining procedures, discussing insurance queries and keeping owners updated by phone.

Reviews

Google rating: 4.0 stars from 284 reviews.

•Many recent reviewers describe a friendly, compassionate team, with praise for clear explanations, kindness towards anxious owners, and good handling of cats and dogs.
•Communication is a repeated positive theme: owners mention detailed discussions of procedures, regular updates, follow-up calls, and short-notice appointments when a pet’s condition changed.
•Specific good experiences include cat neutering, diagnostic work that gave owners peace of mind, supportive care for a very unwell foster cat, and helpful reception support.
•Negative feedback focuses on alleged disorganisation and pricing concerns, including one complaint about a heart scan quote being much higher than another local vet, plus a separate complaint about the practice’s response when an injured pigeon was brought in.

Reviews for Poplar Vets

Note: Showing the 10 most recent Google reviews out of 284 we track in total. Recent reviews may not be representative of overall sentiment.

Natalia Salamon

1 month ago

Five shiny stars to dr Gean, nurse Amy, all doctors, nurses and receptionists for your care, professionalism and compassion extended to my foster cat Ollie. Ollie crossed the rainbow bridge today after 6 weeks in my care, having been captured as a stray in very poor state, with advanced kidney disease and FIV. He was a frequent visitor to both branches on Poplar Vets and was always charmed by ladies there. I’d like to highlight that this lovely clinic looked after Ollie, a poor elderly London stray tabby, like he was a pedigree feline of the highest class. Thank you for all you did for him and others.

lisa maryson

Great experience and very helpful for my 3 month old kitten little legs and jay was very helpful and kind and very happy. Charlene was very helpful at reception and kind. Would recommend for everyone to come here great service :)

H bibi

Very good experience the staff is very helpful thank you Explain things very well. Thank you very much.

Aliah Fawzia

Maria was nice to our kitten and explained everything thoroughly, the package price very reasonable for the first timer and we loved it

Sara Brigden

I've been really impressed by the level of care and support given to both my pets and me at every encounter I've had with vets, nurses and staff at Poplar Vets. In my experience, it's an excellent practice and I cant recommend them highly enough.

Grzegorz Arciszewski

4 months ago

Ellie

5 months ago

I wanted to check the opening times of the vets today and was surprised by the amount of negative comments - I understand everyone has a different experience but thought I would share mine. I have been backwards and forwards to this vets (where my dog has been registered for 4 years) quite a lot over the past 2 weeks. Vets are pricey, everyone knows that, but if you look at nearby comparisons it’s fairly reasonable and the staff, both doctors and receptionists, are always trying to cut costs if they can. For example, the doctors will always explain in detail any procedures and costs before anything is done, and the receptionists are super helpful when trying to give discounts for registered patients and explaining everything when making insurance claims. The staff are all so friendly, and although sometimes different doctors do tell you slightly different things, I think this is more from a place of not wanting to guarantee a certain outcome and want to give you all the possible information to make an informed choice. I have been constantly updated by the vets for the whole time, and have also been called to check my pets wellbeing constantly, even though I don’t often have my phone on me due to unsociable work hours - they always make time to talk. They ask me to update them if anything is wrong and as soon as I do, they are on the phone offering me options, advice and reassurance. I’m always given appointments at very short notice if my pets condition changes, and although I have once had to wait a little bit in clinic (between being seen by them and awaiting test results etc), you could see that even though the clinic was incredibly busy (including emergencies) that the staff communicate with you at all times, and have seen on so many occasions where they reassure the most anxious pet parents. They have called me just before closing on so many occasions (to accommodate my work hours or to make sure they have updated me) and have answered my constant questions. This is a very busy vets from what I have seen and I’m still impressed by how quickly they will accommodate appointments if there is an urgent need for it. Particularly as the human doctors in the area are not nearly as accommodating or caring! I’m not going to discredit any negative reviews, but I will vouch for their professionalism and care for my pet. Also, to add, I have an English bulldog which can often be subjected to stigma in relation to the breed - every issue is because of his brachycephalic breed. However, although they make you aware of the risks associated with that in regards to treatment and presentation, they are very compassionate with it without judgement.

张可心

6 months ago

Most unorganised vet practice ever and try to overcharge. Been calling for 3 times for an appointment, took them 8hours to confirm they can’t even give an appointment. Normal heart scan at other vet charges me £600 and they try to charge £1000. WOULD NOT RECOMMEND TO ANYONE.

Adriana F

RUN FROM THIS PLACE! They are unprofessional, do not honour the Vet Code of Professional Conduct that says it's MANDATORY providing 24hour emergency care and first aid to all animals, including wildlife ( regardless the species!). I found an injured pigeon today, the leg was broken and bleeding, I took it there and they refused to give the bird the first aid! They don’t like animals, they are not compassionate people, they only care about profit! I tried to argue because I know the conduct code and they told me to leave. As I said I’d just leave if they took the bird, they called the police! I was looking forward to the police to come to see that situation: a person inside a vet, an injured animal, and they refusing to treat it and also wanted me out! I just reported them to Royal College Veterinarian Surgeons, attaching the pics that shows the place was completely empty, no clients, and they could do the pain relief if they wanted to, If they’d care about animals. The receptionist don’t knew even the vet practices duties and the manager/owner, a horrible woman, also shouldn’t had a better idea. Ironically they have a flyer talking about PIGEONS compassion fixed there. I hope this place will be closed for negligence, but for now, please don’t go there!

Poplar Vets – Vets in Poplar

Clinic Overview

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People

Reviews

Contact

Special Services

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Animals Treated at Poplar Vets

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Companion Animals

Pricing at Poplar Vets

No pricing information yet

Opening Hours – Poplar Vets

Opening Hours

Hours

Reviews for Poplar Vets

Natalia Salamon

lisa maryson

H bibi

Aliah Fawzia

Sara Brigden

Grzegorz Arciszewski

Ellie

张可心

Adriana F

Adriana F