Mandeville Veterinary Hospital (Goddard)

I can’t thank the team at Goddard enough for the care they gave my kitten. I’m so grateful for the excellent care we received and wouldn’t hesitate to recommend Goddard to anyone looking for a trustworthy, caring, and compassionate veterinary practice. Thank you all for going above and beyond. 🐾💙

Thank you so much for your incredible care of Berlioz christmas evening, the clinical team were so attentive and helpful, they kept us informed every step of the way despite the busy evening. The nurse who did his triage was so considerate to his needs (being an anxious boy) and the nurse who helped take his bloods was so gentle with him despite the difficulty in getting enough blood to test (medication lowered his bp) We are so grateful for your care, and are so lucky to have you close by!

Super efficient and friendly, clearly explained what is happening with the dog, what I should do next and how to monitor progress

I’m really disappointed with my recent experience at Goddards. My insurance company flagged two items on my invoice — Synulox Pal Tabs 500mg and Pardale-V Tabs — as having over a 100% markup, meaning the practice charged more than double the cost price. Because of this, my insurer deducted £73.49 from my claim. I was charged £240 for an injection, two sets of tablets, and consultation fees, which feels even more concerning in light of the insurer’s feedback. What’s been even more frustrating is the delay in dealing with this issue. The investigation is taking far too long, and this isn’t the first time—previously, it took Goddards an unreasonably long time to complete the insurance claim form, even with constant chasers from me. Has anyone else experienced similar delays or concerns about being overcharged at this practice? I’m hoping this is just an error, but at this point I’m really disappointed with the service.

My cat had been vomiting so took him in today be looked at and the female vet had been really nice to be and my cat reassuring me and guiding me as to how look after him in the house and in the future now that’s is best experience I had with the vet so much love for the animals helps.

Fantastic vet experience. I’ve always received a professional and sympathetic welcoming from this vet surgery. They have treated my cats and dog with exceptional care and respect. All the staff have been great and the surgery always clean and tidy. They have been very clear and helpful when it has come to treatments and payment. I will continue coming here for as long as I have pets. Thanks to the whole team x

Just wanted to say a huge thank you to the team. They were caring and compassionate towards my cat and myself. I really appreciate the support given to me and the guidance offered. Thank you for looking after my cat.

I had such a great experience thanks to Puja the receptionist! From the moment I called to schedule the appointment, she was kind, professional, and incredibly helpful. she greeted us with a warm smile, made sure everything ran smoothly, said hello my handsome boy & even gave a treat! His tail didn't stop wagging. She genuinely cared about both of us. ❤️ I've never made an insurance claim for Sunny my boy, was quite frankly dreading it, but bless her she explained how they do it, by the end of it I felt so clear on the claim and what to expect. Thank you for making our visit stress-free. you're a true asset to the Hospital!

After 13 years with Mandeville Vets, I’m heartbroken and disappointed. My German Shepherd was referred to their Northolt branch for leg issues, but after a scan they told me he had aggressive cancer, gave him “weeks to live,” and even suggested putting him down that day—yet he lived another full year, and a private vet later said there’s no way he had that cancer. In his final year, my local branch also wrongly reported to our insurance that he was “aggressive,” despite never saying this in 12 years, which almost stopped them covering the scan. When his legs finally gave out, Mandeville refused a home visit and insisted on a check-up first, so I paid a private vet for a peaceful goodbye. The only kind and helpful person throughout was Rob at the local branch. Sadly, I now believe Mandeville care more about money than compassion.

We had to visit this hospital, as our usual vet didn’t have any availability for the evenings. Everyone was nice and understanding as my dog is reactive. Dr Ellie was incredible, she managed to take the grass seed out of my dog’s ear whilst he was drowsy. Really understanding and helpful. I also want to say the receptionists were helpful by giving us information on what to look for when getting an insurance. If I lived more closer, I would definitely change my vet here.