Mandeville Veterinary Hospital (Goddard)
Vets in Northolt, Greater London
Mandeville Veterinary Hospital (Goddard) – Vets in Northolt
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Mandeville Veterinary Hospital, part of the Goddard Vet Group, is located in Northolt and serves as a veterinary nurse training facility. The clinic has garnered mixed feedback, with a Google Maps rating of 3.7 stars based on 260 reviews. While this suggests room for improvement, it is important to consider the insights from the written reviews, which present a more nuanced picture.
Several reviewers have praised the clinic for its professional and compassionate care. For example, one reviewer highlighted their positive experiences with both cats and a dog, commending the staff's professionalism and clarity regarding treatments and payments. Another reviewer expressed gratitude for the compassionate care their cat received, and a third mentioned the helpful and kind demeanor of Puja, a receptionist who made their visit stress-free and clear, especially concerning insurance claims.
Conversely, a significantly negative review brings to light serious concerns. A long-term customer shared a distressing experience involving a misdiagnosis of their German Shepherd, which led to unnecessary emotional distress and financial complications with insurance. This reviewer also criticized the clinic for prioritizing financial gain over compassionate care.
A more balanced review mentioned a positive experience with Dr. Ellie, who skillfully treated a reactive dog, and appreciated the helpful reception staff. However, the reviewer noted they would consider switching to Mandeville Veterinary Hospital if they lived closer.
Overall, Mandeville Veterinary Hospital appears to offer satisfactory care to many, but the critical feedback highlights areas needing attention, particularly in communication and diagnostic accuracy.
Special Services
Veterinary nurse training provided
Location
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Animals Treated at Mandeville Veterinary Hospital (Goddard)
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Mandeville Veterinary Hospital (Goddard)
Opening Hours
Reviews for Mandeville Veterinary Hospital (Goddard)
Note: Showing the 5 most recent Google reviews out of 260 we track in total. Recent reviews may not be representative of overall sentiment.
C
3 weeks ago
Fantastic vet experience. I’ve always received a professional and sympathetic welcoming from this vet surgery. They have treated my cats and dog with exceptional care and respect. All the staff have been great and the surgery always clean and tidy. They have been very clear and helpful when it has come to treatments and payment. I will continue coming here for as long as I have pets. Thanks to the whole team x
Gina tulit
4 weeks ago
Just wanted to say a huge thank you to the team. They were caring and compassionate towards my cat and myself. I really appreciate the support given to me and the guidance offered. Thank you for looking after my cat.
Sonya Pilsworth
a month ago
I had such a great experience thanks to Puja the receptionist! From the moment I called to schedule the appointment, she was kind, professional, and incredibly helpful. she greeted us with a warm smile, made sure everything ran smoothly, said hello my handsome boy & even gave a treat! His tail didn't stop wagging. She genuinely cared about both of us. ❤️ I've never made an insurance claim for Sunny my boy, was quite frankly dreading it, but bless her she explained how they do it, by the end of it I felt so clear on the claim and what to expect. Thank you for making our visit stress-free. you're a true asset to the Hospital!
Rik P
2 months ago
After 13 years with Mandeville Vets, I’m heartbroken and disappointed. My German Shepherd was referred to their Northolt branch for leg issues, but after a scan they told me he had aggressive cancer, gave him “weeks to live,” and even suggested putting him down that day—yet he lived another full year, and a private vet later said there’s no way he had that cancer. In his final year, my local branch also wrongly reported to our insurance that he was “aggressive,” despite never saying this in 12 years, which almost stopped them covering the scan. When his legs finally gave out, Mandeville refused a home visit and insisted on a check-up first, so I paid a private vet for a peaceful goodbye. The only kind and helpful person throughout was Rob at the local branch. Sadly, I now believe Mandeville care more about money than compassion.
Gayathiri Kanagasundaram
2 months ago
We had to visit this hospital, as our usual vet didn’t have any availability for the evenings. Everyone was nice and understanding as my dog is reactive. Dr Ellie was incredible, she managed to take the grass seed out of my dog’s ear whilst he was drowsy. Really understanding and helpful. I also want to say the receptionists were helpful by giving us information on what to look for when getting an insurance. If I lived more closer, I would definitely change my vet here.
