The Net Vet – Vets in Keston
Clinic Overview
The Net Vet is a small-animal practice that reviewers most often describe using for cats and dogs, including senior-pet care and same-practice continuity after trying another vet. Based on recent written reviews, the clinic appears set up for both routine consultations and more involved medical/surgical work (e.g., investigating lumps and performing tumour removal), but experiences reported around communication and follow-through are mixed.
The Net Vet is a small-animal practice that reviewers most often describe using for cats and dogs, including senior-pet care and same-practice continuity after trying another vet. Based on recent written reviews, the clinic appears set up for both routine consultations and more involved medical/surgical work (e.g., investigating lumps and performing tumour removal), but experiences reported around communication and follow-through are mixed.
Concrete specifics mentioned by owners include
- •Diagnostic workups such as blood tests and needle sampling of a lump, followed by discussion of surgery and lab analysis.
- •Treatment for giardia in a cat.
- •End-of-life support, including making a paw print after a dog died.
- •A complaint describing a lost sample and delayed/absent call-backs when trying to speak to a vet, alongside multiple reviews praising clear explanations and thorough checks.
Services
Services and capabilities explicitly referenced in the available information include
- •Cat and dog consultations, including senior-pet support (e.g., “elderly cat” care mentioned).
- •Parasite/intestinal infection treatment: giardia diagnosis and medication in a cat.
- •Behaviour issue triage and referral: advice to contact a behaviourist (one reviewer reports being given a contact who “doesn’t practise anymore”).
- •Diagnostics
- •Blood tests (one reviewer describes blood tests for two cats as part of a behaviour-related workup).
- •Needle sampling/aspiration of a lump (described as “took a sample with a needle”).
- •Ultrasound (listed in a written plan shared by a vet, per one review).
- •Surgery
- •Tumour removal (owner describes surgery arranged promptly and a tumour being removed).
- •Laboratory analysis / histology
- •Tumour being “sent to a lab to be analyzed,” with results reported back as “low grade tumour with large margins.”
Pricing
Explicit figures mentioned in reviews
- •Approximately £800: one reviewer reports paying this for blood tests for two cats in the context of a behaviour referral (they felt it was unnecessary).
- •Approximately £1,000: one reviewer was quoted “about £1000” for tumour surgery; the same reviewer later describes being told a repeat set of tests/procedures would make it “almost another £1000.”
People
Named staff mentioned in reviews
- •Lada (vet): repeatedly praised for explaining things clearly and checking pets thoroughly. Examples owners give include diagnosing and treating a dog that recovered after staying ill under another vet, and providing gentle handling with dogs and cats. Lada is also mentioned (in a complaint) as providing a written explanation of a cat’s tumour plan (removal, ultrasound, blood test, and lab analysis).
- •Madison (role not explicitly stated; appears to be a clinician in the review): mentioned in a complaint as assessing a lump (thought “cyst” initially), taking a needle sample, and later calling to say it was a tumour and discussing surgery costs. The same complaint reports the first sample was lost.
- •Dan (vet): one reviewer praises Dan (alongside Patrick) as “superb” and experienced. A separate complaint describes not receiving a promised call-back after requesting to speak with Dan, and later receiving an email attributing a change in plan/cost to “Dan said she has to do everything again.”
- •Patrick (vet): specifically praised in one review alongside Dan for professionalism and demonstrating “training and experience.”
Reviews
Google rating: 4.7 stars from 312 reviews. “”
- •Strong positives around staff friendliness and support, including owners of elderly pets and people dealing with a pet’s death (one review mentions a paw print being made as a keepsake).
- •Multiple reviews single out Lada for thorough exams and clear explanations; one owner attributes their dog’s “FULL recovery” to Lada’s diagnosis and treatment after another vet hadn’t resolved the issue.
- •A detailed negative review describes problems with process and communication: being given an out-of-date behaviourist contact, delays in results, a lost needle-sample, changing recommendations about whether ultrasound/blood tests/histology were needed, and missed call-backs when trying to speak to a vet.
- •Pricing perceptions conflict: one reviewer says treatment was at a “fair price,” while another describes unexpected or repeated costs (including figures around £800 and ~£1,000).
Animals Treated at The Net Vet
Animals We Treat
Companion Animals
Opening Hours – The Net Vet
Opening Hours
Hours
Reviews for The Net Vet
Note: Showing the 5 most recent Google reviews out of 312 we track in total. Recent reviews may not be representative of overall sentiment.
Lolita Margarita
a week ago
Very friendly staff, always a great help and provide amazing support when I need it for my elderly cat. Highly recommend
Katie Plume
a month ago
My cat has only been with this vet for a week and a half and the treatment and care she has gotten from the team has been nothing short of amazing. I cant recommend them enough and would give them more than 5 stars if I could!
Silvia Colecchia
2 weeks ago
The whole journey with my cats was surreal, starting at the beginning of the year. I contacted them to ask for help with one of my cat's behaviour, she became aggressive towards my other cat. I took both to the clinic, they were both fine except for the aggressive one having giardia. She got the medication, but I was told to contact a behaviourist and they said that the behaviourist would have required blood test for both cats. I did blood test, nothing came up. I asked for a behaviourist contact and they gave me one, I called her and she doesn't practise anymore. I then found another behaviourist on my own and sort out the situation (and the behaviourist never asked for blood test, so first £800 down the drain). I came back to them last month because my other cat (the was that was getting bullied) had a little lump on her side. I had Madison who looked and said she thought it was a cyst but better to check anyway, so she took a sample with a needle and she said she would have called me in the evening or day after. I wait 3 day and no news. I called them and they said they don't have the results yet and will let me know. They called me back later and said that they have lost the sample and to come back, they would take another one free of charge (really? Do you have to specify?). I go back with my cat, took the sample and went home. Madison called me back about 15 minutes later said it is a tumour and she needs surgery and she said the whole thing would cost about £1000. After that I started dealing with Lada who explained in writing about my cat's situation, she will need removal of the tumour, ultrasound, blood test and the tumour needs to be sent to a lab to be analyzed. We get the surgery straight away, when the results come back they said that it's low grade tumour with large margins which means that reoccurrence is unlikely. Some good news finally, they didn't last long. After not even 3 weeks I notice another little lump very close to the wound of the previous one that got removed, I took her back there and they use the needle for the sample. It's the same thing again, not even 1 month later... I thought they said that reoccurrence is unlikely. They recommend to get it removed, but no need for blood test and ultrasound or histology because we know what it is, so no point at this stage, but it's better to remove because it could become aggressive. Ok, let's book the surgery. Maybe one hour later I receive an email saying that they had a consultation and Dan said that she has to do everything again, so it will be almost another £1000. I called the clinic and ask to speak to Dan but he is unavailable and he will call me back. I never received a call back from him. One of the receptionist calls me back the day after to talk about the situation and I said that I asked to talk to Dan, obviously he is not available and he will call me back after 2 pm. 3 days later I am still waiting for the call...
Silvia Colecchia
3 months ago
The whole journey with my cats was surreal, starting at the beginning of the year. I contacted them to ask for help with one of my cat's behaviour, she became aggressive towards my other cat. I took both to the clinic, they were both fine except for the "aggressive" one having giardia. She got the medication, but I was told to contact a behaviourist and they said that the behaviourist would have required blood test for both cats. I did blood test, nothing came up. I asked for a behaviourist contact and they gave me one, I called her and she doesn't practise anymore. I then found another behaviourist on my own and sort out the situation (and the behaviourist never asked for blood test, so first £800 down the drain). I came back to them last month because my other cat (the was that was getting bullied) had a little lump on her side. I had Madison who looked and said she thought it was a cyst but better to check anyway, so she took a sample with a needle and she said she would have called me in the evening or day after. I wait 3 day and no news. I called them and they said they don't have the results yet and will let me know. They called me back later and said that they have lost the sample and to come back, they would take another one free of charge (really? Do you have to specify?). I go back with my cat, took the sample and went home. Madison called me back about 15 minutes later said it is a tumour and she needs surgery and she said the whole thing would cost about £1000. After that I started dealing with Lada who explained in writing about my cat's situation, she will need removal of the tumour, ultrasound, blood test and the tumour needs to be sent to a lab to be analyzed. We get the surgery straight away, when the results come back they said that it's low grade tumour with large margins which means that reoccurrence is unlikely. Some good news finally, they didn't last long. After not even 3 weeks I notice another little lump very close to the wound of the previous one that got removed, I took her back there and they use the needle for the sample. It's the same thing again, not even 1 month later... I thought they said that reoccurrence is unlikely. They recommend to get it removed, but no need for blood test and ultrasound or histology because we know what it is, so no point at this stage, but it's better to remove because it could become aggressive. Ok, let's book the surgery. Maybe one hour later I receive an email saying that they had a consultation and Dan said that she has to do everything again, so it will be almost another £1000. I called the clinic and ask to speak to Dan but he is unavailable and he will call me back. I never received a call back from him. One of the receptionist calls me back the day after to talk about the situation and I said that I asked to talk to Dan, obviously he is not available and he will call me back after 2 pm. 3 days later I am still waiting for the call...
K Yardley
2 weeks ago
What can I say Lada is the best vet, my dogs love ❤️ her to bits. Such a positive happy lady to deal with. High recommend her. Great customer relations. Thanks for being you. Always a pleasure to come to see you. Coco & Rolo 🐾 love you 🥰 so did Jackson
K Yardley
3 months ago
What can I say Lada is the best vet, my dogs love ❤️ her to bits. Such a positive happy lady to deal with. High recommend her. Great customer relations. Thanks for being you. Always a pleasure to come to see you. Coco & Rolo 🐾 love you 🥰 so did Jackson
Georgia Maisey
2 weeks ago
Everyone at this vets was so caring when our Bulldog Spike died and they did a paw print for us and went above and beyond what they needed too. Also, the vet Lada is very gentle and kind to all our dogs and cats.She always explains everything and checks them all thoroughly.Our Chihuahua was really poorly for ages and we went to a different vets nearer to us to get him treated but after 2 visits he was still very ill.So we decided to go back to Anderson’s (even tho it’s further) and Lada diagnosed and treated him and he made a FULL recovery!
Georgia Maisey
3 months ago
Everyone at this vets was so caring when our Bulldog Spike died and they did a paw print for us and went above and beyond what they needed too. Also, the vet Lada is very gentle and kind to all our dogs and cats.She always explains everything and checks them all thoroughly.Our Chihuahua was really poorly for ages and we went to a different vets nearer to us to get him treated but after 2 visits he was still very ill.So we decided to go back to Anderson’s (even tho it’s further) and Lada diagnosed and treated him and he made a FULL recovery!
Scott Walker
3 months ago
This Vet practice was recommended to us by a well respected local Dog training company and they have exceeded our expectations, the staff are excellent,professional and super friendly. Patrick & Dan are superb vets demonstrating their training and experience with a caring attitude. We rescued 2 elderly Jack Russell cross breeds ,who have health issues and they have received 5 star treatment at a fair price ,I have no hesitation in recommending these vets .
Louise Simpson
5 months ago
Wonderful experience today , our cat Ringella was seen by the very sweet and super kind vet Lada , the care she was given was so lovely and the appointment gave us answers and treatment , the reception team as always are amazing and friendly too , this is the best vets and we will continue to use this practice for Ringella xx
