Alcombe Veterinary Surgery

- Several recent 5-star reviews describe the team as caring, helpful and friendly, with owners saying staff are supportive and good with pets. - Dominika stands out as a recurring positive theme, with owners praising her for clear explanations, discussing options, and providing continuity over many years. - Routine care is mentioned positively, including vaccinations and castration, with one owner saying their kitten was looked after very well during treatment.

Alcombe Veterinary Surgery in Isleworth is an RCVS-accredited practice within the IVC Evidensia group and part of a multi-branch clinic network. The practice offers a Pet Health Club® Plus plan that includes consultations, and the website says it works with three out-of-hours clinics for emergency cover. Recent feedback is mixed overall, with particularly strong praise for the vets’ clinical communication alongside some concerns about reception, communication and charging.

Services

•Consultations and general veterinary care, including consultations covered through the Pet Health Club® Plus plan.
•Preventive and routine care, with reviews mentioning kitten vaccinations and castration/neutering.
•Ongoing medical management for longer-term problems, with repeat positive mentions of care for pancreatitis over several years.
•Urgent appointments and support across the wider branch network, including one review describing help at short notice.
•Out-of-hours arrangements through three partner clinics, according to the website.

Pricing

No published pricing information is currently available for this clinic.

People

•Dominika: repeatedly praised for clear, step-by-step explanations, staying in touch, and providing long-term continuity of care; reviews specifically mention her support for a dog with recurring pancreatitis.
•Camila (receptionist): mentioned in one negative review about manner and front-desk communication.
•Ruby (nurse): mentioned in one mixed review concerning the handling of a nervous kitten.

Reviews

Google rating: 4.4/5 from 137 reviews.

•Several recent 5-star reviews describe the team as caring, helpful and friendly, with owners saying staff are supportive and good with pets.
•Dominika stands out as a recurring positive theme, with owners praising her for clear explanations, discussing options, and providing continuity over many years.
•Routine care is mentioned positively, including vaccinations and castration, with one owner saying their kitten was looked after very well during treatment.
•Negative feedback focuses on customer service and communication, including one reported urgent appointment affected by a closure, and a few complaints about unexpected charges or treatment being given without clear agreement.

Reviews for Alcombe Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 137 we track in total. Recent reviews may not be representative of overall sentiment.

Jennifer Thaxter

3 months ago

Amazing caring staff always at hand to help and support you and your pet

Sir Dan

4 months ago

Excellent and high-quality service. Competent, honest service, very nice service and approach to animals. the doctor stays in touch with you non-stop, tells you step by step what, how, where and when. The doctor is very nice and friendly, she treats the client very well, i.e. the animals and also us.I recommend this clinic because of its competence and the doctor will explain everything and possibly provide options or recommendations, e.g. treatment.

Karen Durant

Domenika is always amazing with Tiffy who suffers with occasional bouts of pancreatitis. We have used Domenika as our vet for years. We highly recommend.

M M

I have somewhat mixed feelings about this place. With my previous cat, the main vet Dominka was good. However, coming back 5 years later and things have changed. Dominka is still a great vet, I think she is the best part of the this vets. However, the main receptionist Camila is rude, impatient and can be quite condescending in tone. She is curt and not very friendly if in a bad mood - why are you in a people-facing role of you don't like people?! The nurse Ruby is OK but seems very under qualified. My kitten went into her appointment and hissed because he was scared and Ruby freaked out. Um....isn't this your job? She asked me what to do - what the heck! Then my worse experience was when my cat was booked in for an urgent appointment and with notice - that is no call, no email, no text, no fax or ANY type of notice - they closed the surgery down that day. I called and called and called, in the end I got a last minute appointment at the Ealing branch (which is much better imo). I have now switched over. I won't be coming back. They need to work on their customer service, communication and overall operations.

Dr Ekt

5 months ago

Run as a business to maximise the amount of money they can get out of you. They will charge you excessive amounts for the most basic of procedures and prescribe medicine which is completely unrequired.

Natalia Doran

8 months ago

Said to me on the phone that they do not stock Penicillin and cannot treat pneumonia in animals. Shocking, for a vet.

Nicole Foster

1 year ago

Alcombe vets whitton are amazing they really love there animals and always Make u feel. Welcome others never a prob to big or to small x the alcombe in Isleworth is equally great they was super friendly and assisted me last min with no issues x

Hollie Windsor

Such lovely and helpful staff. My kitten is registered there and has had his vaccines and castration. His treatment and the way he was looked after whilst there was impeccable. I'd highly recommend.

Paulina Marczynska

2 years ago

The best team ever, so helpful and friendly. Doctor Dominika has been taking care of my two dogs for the last seven years, and I'm happy I decided to travel to the clinic from North London She always explains everything, and you're leaving the clinic with peace of mind.

Kevin Singh

Very disappointed. Overcharged and gave an injection without asking us that we want our pet to received it. They will not inform you about extra charges. They telling you about a consultation fee only, giving some injections without your consent and at the reception you will receive 3 x TIMES HIGHER BILL than expected. BE VERY CAREFUL. I decided to travel to Vet in Brentford ( Companion Care ) to get better care for my pet, they always kept me informed step by step about any extra fees that might be charged before anything is done. Definitely much cheaper too.