Alcombe Veterinary Surgery

Alcombe Veterinary Surgery is an RCVS-accredited practice that operates as part of a multi-branch clinic. The website references a Pet Health Club® Plus plan with consultations included, and states the practice is partnered with three out-of-hours clinics.

From the latest reviews, owners most often mention

•Clear, ongoing explanations from the vet (one owner describes the vet staying in touch and explaining “step by step” with options/recommendations).
•Repeat care for longer-term conditions, including pancreatitis management for a dog over multiple years.
•Routine procedures such as vaccinations and castration being carried out, with one owner specifically describing good care during their kitten’s stay.

There are also recurring concerns in a minority of reviews about unexpected costs/consent (e.g., being charged more than expected or treatment given without clear agreement) and customer service/communication, including a report of an urgent appointment being cancelled due to closure without notice.

Services

Based on the website summary and the written reviews available to us, the clinic is associated with

•Veterinary consultations (website notes consultations included within a Pet Health Club® Plus plan).
•Vaccinations (kitten vaccines mentioned).
•Castration/neutering (kitten castration mentioned).
•Ongoing medical management for conditions such as pancreatitis (dog with recurring bouts).
•Urgent appointments (one review describes booking an urgent slot).
•Out-of-hours arrangements: the website states the practice is partnered with 3 out-of-hours clinics.

A negative review alleges the clinic said they did not stock penicillin and could not treat pneumonia; this is a single account and not corroborated elsewhere in the provided information.

People

•Dominika / Domenika (vet): Repeatedly singled out for long-term continuity of care and clear explanations. Examples include managing a dog’s pancreatitis over years and explaining treatment “step by step,” including offering options/recommendations.
•Camila (receptionist): One reviewer describes her as rude/impatient and says interactions felt condescending.
•Ruby (nurse): One reviewer felt she handled a fearful/hissing kitten poorly and seemed unsure how to proceed.

Reviews

4.4 stars from 137 reviews. - Communication from the vet is a strong positive in multiple reviews: detailed explanations, updates, and discussing options rather than a single plan.

•Routine and ongoing care are both mentioned, including vaccines, castration, and longer-term management of pancreatitis.
•Operational and customer-service issues appear in some negative reviews, including a report of an urgent appointment disrupted by same-day closure without notice, and criticism of reception manner.
•Cost and consent transparency is a point of conflict: several owners describe good care, while a small number report feeling overcharged, not warned about extra charges, or that treatment (e.g., an injection) was given without clear consent.

Reviews for Alcombe Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 137 we track in total. Recent reviews may not be representative of overall sentiment.

Jennifer Thaxter

a week ago

Amazing caring staff always at hand to help and support you and your pet

Sir Dan

2 weeks ago

Excellent and high-quality service. Competent, honest service, very nice service and approach to animals. the doctor stays in touch with you non-stop, tells you step by step what, how, where and when. The doctor is very nice and friendly, she treats the client very well, i.e. the animals and also us.I recommend this clinic because of its competence and the doctor will explain everything and possibly provide options or recommendations, e.g. treatment.

Karen Durant

3 weeks ago

Domenika is always amazing with Tiffy who suffers with occasional bouts of pancreatitis. We have used Domenika as our vet for years. We highly recommend.

M M

a month ago

I have somewhat mixed feelings about this place. With my previous cat, the main vet Dominka was good. However, coming back 5 years later and things have changed. Dominka is still a great vet, I think she is the best part of the this vets. However, the main receptionist Camila is rude, impatient and can be quite condescending in tone. She is curt and not very friendly if in a bad mood - why are you in a people-facing role of you don't like people?! The nurse Ruby is OK but seems very under qualified. My kitten went into her appointment and hissed because he was scared and Ruby freaked out. Um....isn't this your job? She asked me what to do - what the heck! Then my worse experience was when my cat was booked in for an urgent appointment and with notice - that is no call, no email, no text, no fax or ANY type of notice - they closed the surgery down that day. I called and called and called, in the end I got a last minute appointment at the Ealing branch (which is much better imo). I have now switched over. I won't be coming back. They need to work on their customer service, communication and overall operations.

Dr Ekt

Run as a business to maximise the amount of money they can get out of you. They will charge you excessive amounts for the most basic of procedures and prescribe medicine which is completely unrequired.

Natalia Doran

2 months ago

Said to me on the phone that they do not stock Penicillin and cannot treat pneumonia in animals. Shocking, for a vet.

Nicole Foster

7 months ago

Alcombe vets whitton are amazing they really love there animals and always Make u feel. Welcome others never a prob to big or to small x the alcombe in Isleworth is equally great they was super friendly and assisted me last min with no issues x

Hollie Windsor

9 months ago

Such lovely and helpful staff. My kitten is registered there and has had his vaccines and castration. His treatment and the way he was looked after whilst there was impeccable. I'd highly recommend.

Paulina Marczynska

a year ago

The best team ever, so helpful and friendly. Doctor Dominika has been taking care of my two dogs for the last seven years, and I'm happy I decided to travel to the clinic from North London She always explains everything, and you're leaving the clinic with peace of mind.

Kevin Singh

2 years ago

Very disappointed. Overcharged and gave an injection without asking us that we want our pet to received it. They will not inform you about extra charges. They telling you about a consultation fee only, giving some injections without your consent and at the reception you will receive 3 x TIMES HIGHER BILL than expected. BE VERY CAREFUL. I decided to travel to Vet in Brentford ( Companion Care ) to get better care for my pet, they always kept me informed step by step about any extra fees that might be charged before anything is done. Definitely much cheaper too.