Alcombe Veterinary Surgery

- Several recent 5-star reviews describe the team as caring, helpful and friendly, with owners saying staff are supportive and welcoming. - Dominika is the clearest positive theme, with multiple owners praising her for clear explanations, regular communication, honesty and continuity of care over many years. - Reviews mention positive experiences with routine care such as vaccinations and castration, and one owner said their kitten was looked after very well during treatment.

Services

•Consultations and general veterinary care, including consultations covered through the Pet Health Club® Plus plan.
•Preventive and routine care, with reviews mentioning kitten vaccinations and castration/neutering.
•Ongoing medical management for longer-term problems, with repeated positive mentions of support for pets with pancreatitis over several years.
•Urgent appointments and branch-network support, including one review describing help at short notice and another mentioning being seen by the Ealing branch when needed.
•Out-of-hours arrangements through three partner clinics, according to the website.

Pricing

No published pricing information is currently available for this clinic.

People

•Dominika: repeatedly praised as a vet who explains treatment clearly, stays in touch, discusses options step by step, and has provided long-term continuity for pets including a dog with recurring pancreatitis.
•Camila: named in a negative review about front-desk manner and communication.
•Ruby: named in a mixed review relating to handling a nervous kitten during an appointment.

Reviews

Google rating: 4.4/5 from 139 reviews.

•Several recent 5-star reviews describe the team as caring, helpful and friendly, with owners saying staff are supportive and welcoming.
•Dominika is the clearest positive theme, with multiple owners praising her for clear explanations, regular communication, honesty and continuity of care over many years.
•Reviews mention positive experiences with routine care such as vaccinations and castration, and one owner said their kitten was looked after very well during treatment. There is also a positive mention of last-minute help.
•Negative feedback centres on reception and communication, including one complaint about an urgent appointment affected by a same-day closure, along with some concerns about unexpected charges and treatment being given without clear agreement.

Reviews for Alcombe Veterinary Surgery

No VetsCompared reviews yet

Reviews from pet owners who enquired with Alcombe Veterinary Surgery through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 139 we track in total. Recent reviews may not be representative of overall sentiment.

Rachey McKay

2 months ago

Stephen De Gabrielle

3 months ago

Jennifer Thaxter

9 months ago

Amazing caring staff always at hand to help and support you and your pet

Sir Dan

10 months ago

Excellent and high-quality service. Competent, honest service, very nice service and approach to animals. the doctor stays in touch with you non-stop, tells you step by step what, how, where and when. The doctor is very nice and friendly, she treats the client very well, i.e. the animals and also us.I recommend this clinic because of its competence and the doctor will explain everything and possibly provide options or recommendations, e.g. treatment.

Karen Durant

Domenika is always amazing with Tiffy who suffers with occasional bouts of pancreatitis. We have used Domenika as our vet for years. We highly recommend.

M M

I have somewhat mixed feelings about this place. With my previous cat, the main vet Dominka was good. However, coming back 5 years later and things have changed. Dominka is still a great vet, I think she is the best part of the this vets. However, the main receptionist Camila is rude, impatient and can be quite condescending in tone. She is curt and not very friendly if in a bad mood - why are you in a people-facing role of you don't like people?! The nurse Ruby is OK but seems very under qualified. My kitten went into her appointment and hissed because he was scared and Ruby freaked out. Um....isn't this your job? She asked me what to do - what the heck! Then my worse experience was when my cat was booked in for an urgent appointment and with notice - that is no call, no email, no text, no fax or ANY type of notice - they closed the surgery down that day. I called and called and called, in the end I got a last minute appointment at the Ealing branch (which is much better imo). I have now switched over. I won't be coming back. They need to work on their customer service, communication and overall operations.

Dr Ekt

11 months ago

Run as a business to maximise the amount of money they can get out of you. They will charge you excessive amounts for the most basic of procedures and prescribe medicine which is completely unrequired.

Natalia Doran

1 year ago

Said to me on the phone that they do not stock Penicillin and cannot treat pneumonia in animals. Shocking, for a vet.

Nicole Foster

Alcombe vets whitton are amazing they really love there animals and always Make u feel. Welcome others never a prob to big or to small x the alcombe in Isleworth is equally great they was super friendly and assisted me last min with no issues x

Hollie Windsor

Such lovely and helpful staff. My kitten is registered there and has had his vaccines and castration. His treatment and the way he was looked after whilst there was impeccable. I'd highly recommend.