Medivet Yeading - Pet Vaccination Centre | Vets in Hayes, Greater London

Medivet Yeading – Pet Vaccination Centre is part of the Medivet group and positions itself as a vaccination-focused practice with access to Medivet’s network of 24-hour emergency centres (overnight emergency consultation fee listed as £130 for 7pm–9am). The clinic is also listed as a Veterinary Nurse Training facility.

From recent reviews, owners most often mention being able to get same-day (sometimes same-hour) appointments and coming in for ongoing treatments such as regular injections. Reception staff are repeatedly singled out for being friendly and helpful, and two vets (Dr Mateus and Dr Jamie) are praised for clear explanations and careful handling.

There’s also a clear split in experiences: alongside many long-term clients reporting good support, several reviewers describe serious concerns including persistent appointment delays with little communication, and allegations of inappropriate medication/injections and poor outcomes.

Services

•Vaccinations (centre is described as a “pet vaccination centre”).
•Access to 24-hour emergency care via Medivet’s 24-hour centres (overnight emergency consultation fee applies between 7pm and 9am).
•Ongoing injections mentioned in reviews (e.g., a dog receiving a regular/monthly injection).
•Post-operative check-ups (mentioned by a cat owner).
•Wound assessment and fitting a recovery cone (cone size selection mentioned in a wound visit).
•Thyroid condition work-up/treatment pathway discussed in a review (including anaesthesia and a planned surgery that, per the reviewer, was not completed).
•The Medivet website content referenced a “FREE Mobility Pain Check” promotion (time-limited on the page we saw).

Pricing

•£130 overnight emergency consultation fee for consultations between 7pm and 9am (as stated on the Medivet site for access to their 24-hour emergency centres).
•One reviewer reports being charged nearly £1,000 related to a surgery that they say “wasn’t performed,” and describes delays and confusion around estimates and refunds (this is a single account, not a published price list).

People

•Dr Mateus (vet): described as “attentive,” “knowledgeable,” and good at explaining; linked by one reviewer to being able to get rapid appointments when needed.
•Dr Jamie (vet): praised for taking extra time on a wound assessment, being gentle and thorough, helping choose a comfortable cone, and providing reassurance during a stressful visit.
•Reception team: repeatedly described as friendly, helpful and professional; one reviewer explicitly contrasted consistently strong reception support with concerns about vet timekeeping/communication.

Reviews

Google rating: 4.5 stars from 294 reviews. “”

•Fast access for some owners: reports of same-day/same-hour appointments when needed, and being able to drop in for general advice without being turned away.
•Communication and timekeeping issues: one reviewer describes long waits past appointment time with no update, and says lateness is frequent even for early slots; they praised reception while criticising vet communication around delays.
•Specific praise for individual vets: clear explanations, careful handling, and practical support (e.g., wound assessment and finding an appropriately sized cone).
•Serious negative clinical allegations in a few reviews: claims of wrong medication or unnecessary injection and lack of monitoring, with reported severe deterioration and death; these accounts conflict sharply with other owners’ positive long-term experiences.
•Pricing transparency and billing concerns (reported by one owner): medication costs allegedly only revealed at payment, unclear breakdowns unless pushed for, and a disputed charge/refund process after a procedure the reviewer says did not go ahead.

Reviews for Medivet Yeading - Pet Vaccination Centre

Note: Showing the 5 most recent Google reviews out of 294 we track in total. Recent reviews may not be representative of overall sentiment.

Jayne Eates

in the last week

They all amazing the staff and the vets they been looking after my pet dog chief since he was 8 weeks old and now his eleven this year they know he has anxiety and his monthly injection done quickly no fuss friendly and professional every time

Jade Edwards

I’ve always had good experiences with this vet , but today I was beyond disappointed. My appointment was scheduled for 11:15, and by 11:50 I still hadn’t been seen. What bothered me most wasn’t even the delay itself, but the complete lack of communication from the vet. Other clients came in after me and left before I had been seen. After waiting I rescheduled the appointment for another day and still during that time the vet hadn’t called us in. I want to be clear that the receptionists are consistently great: friendly, helpful, and professional as always - unsung heroes. This issue was about respect for clients’ time. Delays happen, but acknowledging them goes a long way. 9/10 the vets are always late. Time management is a constant issue at this practice, even if you book the first appointment of the day. Once that is rectified I have no complaints about this vet but today has left a really bad impression, to the point of considering other practices.

Dilani Suthan

2 weeks ago

DONT TAKE YOUR PET HERE THEY WILL KILL YOUR BABY they killed my pet dog they didn’t even monitor my baby properly and just assumed something about her and gave her random pills where she had a seizure from and didn’t even eat and and turns out they gave the wrong medicine DO NOT BRING YOUR PET HERE!!!

Ayesha Muzammil

horrible vet they do not care about cats at all i took my cat for his post op checkup and he started cackling after seeing a dog which scared him and the lady diagnosed him with asthma and gave him an injection after that injection he wasnt eating nor breathing properly so i take him to the hospital and he threw up in the car and we just took him to the closest vet in chiswick and they gave him cpr and he died two days after the steroid injection which he didnt need and did not have asthma if i could give this vet 0 stars i would do not take ur pets here they just diagnose them with random stuff and give them injections not knowing whats actually wrong with them.

Linda

3 weeks ago

Maria Brown

I’ve been with the practice for at least 7 years and always received excellent support, reception staff have always been friendly/helpful and that can be also said regarding the practitioners.

Marissa Ward

The team at Medivet Yeading are always very welcoming, friendly and helpful. The centre is within 5 minutes walk from my home which makes it convenient too. I have five cats and they’re all registered here. I’m very happy with the service I receive and the care shown towards my pets. Sometimes I’ll drop by for general advice and I’ve never been turned away even when it’s been something that others might find insignificant.

Chelsea

We’ve had a positive experience with this practice so far. In particular, Dr Mateus is excellent - very attentive, knowledgable and explains things well. We’ve always been able to get same day (and sometimes same hour!) appointments at this practice when needed - no queues to get through on the phone. The receptionists are lovely and helpful and it’s nice that they know your dog by name!

Eszter Lantos

2 months ago

I cannot speak highly enough of Dr. Jamie. He is not only an incredibly skilled and knowledgeable veterinarian, but he also has an intuitive, compassionate approach that sets him apart. From the moment we walked in, he treated my dog Archie with such genuine care and attention. He was amazing with Archie- gentle, patient, and thorough. Dr. Jamie took extra time to carefully assess Archie’s wound, found the perfect-sized cone to keep him comfortable, and most importantly, provided me with much-needed reassurance during a stressful time. His empathy and professionalism made a world of difference, and I am beyond grateful for the way he looked after both of us. I've truly never come across a vet as exceptional as Dr. Jamie. Thank you so much- we are so lucky to have found you!

Jasmin Parmar

4 months ago

We trusted Medivet Yeading with the care of our elderly cat, and sadly, our experience was deeply disappointing and distressing. Initially, we brought her in for a thyroid issue. The early care seemed routine, but as her condition progressed, we experienced a lack of price transparency, inconsistent communication, and advice that left us confused and emotionally drained. We were repeatedly given estimates and treatment options without clear breakdowns unless we directly asked. Medication prices were often only revealed at payment, not at prescription. At one point, we were advised to consider euthanasia — while our cat was already under anaesthesia for a surgery that was ultimately not completed. We were left believing this was our only option. Thankfully, we sought a second opinion from another vet, who reassured us that the issue was likely manageable. Today, our beautiful cat is alive and doing well, which raises serious concerns about the advice we were given. After challenging the charges — including nearly £1,000 for a surgery that wasn’t performed — we were promised a partial refund. However, the refund process was slow, poorly communicated, and mishandled, despite signed agreements and several follow-ups. I don’t write this review lightly, but pet owners deserve to make informed decisions. Based on our experience, I would urge others to ask detailed questions, request all pricing in writing, and consider a second opinion before committing to major procedures here.

Medivet Yeading - Pet Vaccination Centre