Willett House Veterinary Surgery

Willett House Veterinary Surgery is part of Willett House Veterinary Surgeons, a multi-site practice with a main site and several branches. The website highlights 24/7 emergency care, CT scanning, and keyhole bitch spay as available services. From the latest written reviews, owners most often describe friendly, professional staff and thorough examinations, with specific examples including Covid-era entry/safety processes, care for small animals (degu), and support during euthanasia. One review raises a serious concern about a growth not being picked up at a vaccination/health check shortly before the cat deteriorated.

Services

• •24/7 emergency care (stated on the clinic website summary).
• •CT scanning (stated on the clinic website summary).
• •Keyhole bitch spay (stated on the clinic website summary).
• •Consultations for small animals: one review describes a visit for two male degus, including time in a separate waiting room and a short appointment.
• •Minor procedure during consult: a veterinary nurse is described as carefully removing a foreign body from a pet’s eye (reviewed case).
• •Vaccination with health check is mentioned in a review (elderly cat).

Pricing

• •£39.50 consultation (one review specifies this price for a consultation covering two small animals).

People

• •Vicky (named in a review): described as part of the team providing ongoing support, including through “the saddest days” (euthanasia context) and later with new pets.
• •Veterinary nurses (not named): one nurse is specifically credited with removing a foreign body from a degu’s eye, and another review describes staff guiding clients through a new intake process during Covid-era precautions.
• •Vets (general): multiple reviews mention vets taking time for a thorough examination and being helpful/professional; one review disputes thoroughness, saying a serious issue was not identified during a check.

Reviews

Google rating: 4.7 stars from 64 reviews. “”

• •Friendly, professional interactions are mentioned repeatedly (e.g., “very friendly, very professional”).
• •Thorough exams and trying to get to the root of illness are specifically praised in one review.
• •Calm handling and reduced stress for small pets: degus were returned “quiet, calm and not stressed,” and a nurse removed an eye foreign body.
• •Support around end-of-life care: owners describe euthanasia being handled “thoughtfully,” with “sympathy and support.”
• •Safety/process management: one review describes clear Covid-era procedures (face coverings, staff explaining the process, short form).
• •A serious negative experience: one reviewer felt a growth was missed during a vaccination/health check, with the cat deteriorating days later and being euthanised after an emergency visit.