Animal Ark Veterinary Centre – Vets in Goodmayes
Clinic Overview
- Positive reviewers describe kind, patient vets and staff, especially with nervous pets, and mention clear explanations, prompt treatment and a reassuring manner. - Dental care comes up more than once in a positive way, with owners saying major procedures were explained well and pets recovered well afterwards. - Negative reviews focus on cost and treatment recommendations, with some owners feeling they were pushed toward unnecessary tests or invasive procedures, while others describe prices as sensible or reasonable.
Services
- •Emergency and urgent care: The practice is listed as offering emergency cover. Reviews describe accident-related cases, urgent appointments, and an injured stray cat being brought in.
- •Dentistry: Dental procedures and extractions are a clear part of the clinic’s work. Recent reviews mention both a dog having all teeth removed with the process explained well, and a nervous older cat recovering well after dental treatment.
- •Routine and preventive care: Vaccinations are mentioned, including discussion around a puppy’s first jabs, alongside general health checks and follow-up care.
- •Consultations and treatment planning: Owners refer to consultations for problems such as severe scratching, wider treatment discussions, and explanations of options, though experiences vary on how clear and balanced those conversations felt.
- •End-of-life care: The clinic is noted for end-of-life support, with earlier feedback highlighting compassionate handling and time given for owners to say goodbye.
- •Training environment: Animal Ark is also noted as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Dr Luis: praised for calm handling of a very nervous cat, detailed explanations, and supportive care around dental treatment.
- •Dr Ri: mentioned warmly for a gentle, thorough consultation and for being especially sympathetic and reassuring during stressful visits.
- •Victor (vet): earlier feedback praised him for trying hard to help an elderly dog and for support during the dog’s final illness.
- •Nursing team: thanked for compassionate support, including during difficult end-of-life moments.
- •Reception/front desk team: recent and earlier feedback includes both praise for friendliness and criticism around a strict approach to late arrivals.
Reviews
Google rating: 4.3/5 from 800 reviews. Recent written feedback shows a clear split between very loyal clients who describe thoughtful care and reviewers who were unhappy with communication, costs or how problems were handled.
- •Positive reviewers describe kind, patient vets and staff, especially with nervous pets, and mention clear explanations, prompt treatment and a reassuring manner.
- •Dental care comes up more than once in a positive way, with owners saying major procedures were explained well and pets recovered well afterwards.
- •Negative reviews focus on cost and treatment recommendations, with some owners feeling they were pushed toward unnecessary tests or invasive procedures, while others describe prices as sensible or reasonable.
- •Some recent complaints also mention service handling issues, including slow complaint responses, payment chasing, a strict late-arrival policy, and dissatisfaction with how an urgent stray-cat situation was managed.
