Animal Ark Veterinary Centre

Great care for my dog who unfortunately had to have all his teeth out, explained everything well,all staff very professional no complaints, thanks very much

I booked an appointment in advance there was no wait. The doctor and staff are amazing and super sweet my cat felt very comfortable.

Don’t bring your pet to this practise, we’ve lost a pets eye because of malpractice and we’ve lost two animals, both died due to neglect. The Animal Ark is owned by Linnaeus which is a company owned by the Mars Group. On another note did you know some vets have contracts where they get a percentage commission from the bill they produce. Do some reading up, ask questions when you become registered with a vets practice. Read the other reviews I’m not alone.

Extremely disappointing practice. On two separate occasions I was pushed straight towards unnecessary, invasive and very expensive procedures with barely any explanation. It came across as money-driven rather than focused on my dog’s actual needs. Both times I went elsewhere for a second opinion, and both times it was confirmed that the extreme treatments suggested here were not required at all. That alone says everything. Communication was rushed, dismissive, and felt like a box-ticking exercise. I sent a formal complaint which they have completely ignored, yet they were very quick to chase payment. That sums up the priorities of this clinic. After these experiences, I have zero trust in this practice and will never return. If I could give 0 stars, I would.

Arrived 15 minutes late to the appointment to be met with a front desk who insisted that they only allow a 5 minute grace period and their consultation times only last for 15 minutes, so they wouldn’t see my pet even though I offered to wait to be seen. Unbelievable considering we’re dealing with animals, should my pet check his watch to make sure hes around on time or should I keep him locked in the house overnight against his will so we dont miss animal arks sacred 5 minute time window. Ive been a client since they opened, being the only vets serving the immediate area since the goddards closed, and seeing other reviews it seems some management change has happened in the last 1 or 2 years to the detriment of this practice and I can see that my disappointment is not isolated to just myself but many others feel let down too. In effect I wasted my trip and arranging everything around this appointment and was offered no understanding or flexibility regarding the situation (as they dont know or seem to care what people have to go through to both afford these appointments and reach these appointments) by the receptionist except a blank stare and being told to rebook if I wanted another appointment. This is all in addition to them trying to squeeze money out of us by forcing paid check up appointments, even when owners dont deem them necessary; for them to offer a prescription for basic flea drops and even charging to give the prescription for those drops. This isnt the first time I’ve had problems with this practice as in the past they’ve given wrong diagnoses for another pet all while paying for the privilege of the consultation and wrong medication. All in all I have to seriously think twice about whether I want to remain with this practice especially if the staff are not welcoming or compassionate in an environment such as this one

It has been four years since my cat died under the care of Animal Ark. I took him in after a car accident during covid, and the Spanish or Greek vet who took him seemed utterly sincere and serious. And called me the next day to say Begemot was recovering well and had been sitting up and accepting strokes. Suddenly at 7am I received a call from a strange English man to tell me my cat had suddenly died, and at the time it had traumatized me but ever since I have been more disturbed by the memory of the call. It seemed like he was waiting for something and his voice was weird. When I went in to collect him a couple of hours later when they opened, that same vet greeted me and handed me my dead cat and stayed in there watching me in the room with this weird smile that I thought at the time was just vet immunity to death but ever since has haunted me, as it was acutally pretty strange when handing me my dead cat whilst I streamed with tears. He seemed to be feeding off my distress. He just stood there wish this smile whilst tears streamed down my face as I cradled my dead cat. Why had the nurses and Mediterranean vet the previous day told me my cat was recovering well? And then suddenly when the medditeranean vet went off duty and this blonde English guy took over my cat suddenly died? I payed them almost £2000 and yet I have had this strange feeling about that particular vet, as if he had killed him and had some peculiar interest in observing my distress and mourning. This feeling comes back repeatedly to haunt me. And I believe it was THAT vet, not anyone else in the clinic. But I still feel he might have purposefully have killed my cat. Because of his strange behaviour and that very creepy smile as he observed me flooded with tears over my cat. My current boyfriend is a vet, and when I showed him the photos he too remains perplexed as to why my cat would have died three days after the car accident. As the injury was only to the eye and jaw. I wonder if anyone else had similar experiences in 2021?

I would to say massive thank you to the vet Victor who tryed so hard to help my charlie who was 16 but sadly he gained his doggie wings and was called home he was my best friend . But most all I recently changed vets and wow the support and time given to my animal and me was amazing will definitely recommend you guys again thank you so much and all the team of nurses especially the vet nurse who took my charlie on his final journey to his resting place you was so amazing and took time with me and sandy my other dog to say our good byes x

really friendly staff and after moving to them from 2 other vets it’s the first time i have felt like a vet has listened to me and given really well rounded advice and treatment plan. So happy we moved to this vets.

Everyone at Animal Ark, from the receptionist to the vet, was extremely friendly and welcoming (it was our first visit). Everything was done very professionally and we felt completely confident that our cat was being treated in the best possible way. We were advised on the best treatment with all options explained clearly to us and at no point did we feel that we were being pushed into paying for anything that our cat didn't really need. And the cost was very reasonable. I would recommend Animal Ark without hesitation or reservation.

Having brought our frenchie puppy for his first jabs, we had initially missed our appointment but we’re still accommodated shortly after. From reception to the vet team everyone was exceptionally kind and caring. The vets went through carefully the schedules and recommended plans for us. His procedures were quick and painless and a lot of love was given to him after his multiple vaccines. Thank you for making it super easy! X