Pet Care Veterinary Surgery

Pet Care Veterinary Surgery (established in 1984, per its website) treats dogs, cats, rabbits, and other small animals and advertises a relatively well-equipped setup for diagnostics and procedures (including imaging, in‑house lab work, and minimally invasive options like keyhole surgery and endoscopy). Out-of-hours care is handled via Vets Now, with 24/7 telehealth (VidiVet) available for Kin Care Club members.

Recent reviews are mixed: many describe good day-to-day care and positive surgical outcomes (including one owner crediting a “skilled surgeon” with giving their dog “many more years”), while several 1-star reviews raise serious concerns about pricing/fees and communication—most notably around post-op discharge and transfer of medical records to the emergency provider.

Services

From the clinic website

• •Consultations and nurse clinics
• •Vaccinations and parasite care
• •Microchipping
• •Neutering
• •Dentistry
• •Imaging and diagnostics: X-ray, ultrasound, in-house lab tests
• •Endoscopy
• •Echocardiography (ECG)
• •Keyhole surgery (minimally invasive procedures)

Emergency / out-of-hours (as stated on the website)

• •Works with Vets Now for out-of-hours emergency care
• •24/7 telehealth via VidiVet for Kin Care Club members

Training (from provided data / website summary)

• •Veterinary Nurse Training facility
• •Described as an accredited training practice

Pricing

Explicit price points and fee-related feedback mentioned in reviews

• •One reviewer reports being charged “60 odd quid” for a puppy’s first vaccinations.
• •Another reviewer objects to being charged a second consultation fee for what they felt should have been a follow-up visit after antibiotics.

People

No staff names are provided in the available website summary or reviews. What reviewers do comment on

• •One owner highlights a “wonderful and skilled surgeon,” saying surgery gave their dog “many more years.”
• •Multiple positive reviews mention “amazing”/“professional” staff and good care, but without specific staff members or detailed examples.
• •Negative reviews mention receptionist/front-desk handling as a key issue in one euthanasia experience (discussing ashes “shouting across the waiting room,” per the reviewer).

Reviews

Google rating: 4.5 stars from 317 reviews.

• •Positive experiences with general care and outcomes: several owners recommend the practice and describe good care over time; one specifically credits a vet/surgeon with a strong surgical outcome for their dog.
• •Pricing and fees are a recurring complaint in some reviews: one cites ~£60 for puppy first vaccinations; another complains about being charged again for a recheck appointment.
• •Serious criticism of post-op communication/continuity of care (one detailed account): a reviewer reports same-day discharge after major abdominal surgery, deterioration overnight, and the out-of-hours provider allegedly not having received medical records—affecting pain management decisions (as described by the reviewer).
• •End-of-life experience concerns (one account): a reviewer describes a distressing euthanasia visit, citing lack of privacy and insensitive communication at reception.
• •Conflicting perspectives: some reviewers explicitly dispute the negative accounts and say they do not match their own experiences, while others report significant problems with costs and empathy.