Pet Care Veterinary Surgery

Pet Care Veterinary Surgery in Erith, established in 1984, treats dogs, cats, rabbits, and other small animals. Its website lists a broad diagnostic and surgical offering, including imaging, in-house lab testing, endoscopy, echocardiography and keyhole surgery, with out-of-hours care provided through Vets Now and 24/7 telehealth via VidiVet for Kin Care Club members. Recent feedback is mixed but leans positive overall, with many owners praising caring everyday treatment, quick appointments and compassionate support, alongside some serious complaints about fees and communication.

Services

•General veterinary care for common household pets: consultations, nurse clinics, vaccinations, parasite treatment, microchipping and neutering are listed. Recent reviewers commonly mention routine care for cats and dogs, with praise for friendly, professional handling and quick appointment availability.
•Diagnostics and investigations: the practice website lists X-ray, ultrasound and in-house laboratory testing, along with echocardiography and ECG.
•Surgery and procedures: dentistry, endoscopy and minimally invasive keyhole surgery are advertised. Reviews also include strong feedback on surgical care, including one owner praising a skilled surgeon and another detailed complaint about post-operative discharge and follow-up communication.
•Emergency and ongoing support: out-of-hours emergencies are handled through Vets Now, and VidiVet telehealth is available 24/7 for Kin Care Club members.
•Training role: the practice is described as an accredited training practice and veterinary nurse training facility.
•Compassionate care: recent reviews especially highlight calm, respectful support during difficult end-of-life appointments for both rabbits and dogs.

Pricing

A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. One review cites roughly £60 for a puppy’s first vaccinations. Review sentiment on cost is mixed: some owners describe the practice as overpriced or say they felt pushed towards extra treatments, while others focus positively on care rather than price.

People

Sharon is mentioned by name in multiple reviews and is praised for going above and beyond to help with a cat. Sara is thanked for professional, caring and compassionate support during a dog's final appointment. Reviews also speak well of the wider team, including vets, nurses and a helpful reception team.

Reviews

Pet Care Veterinary Surgery has a 4.5-star Google rating from 325 reviews.

•Many recent reviewers describe the team as friendly, caring and professional, with positive comments about quick appointments and consistently good care for cats and dogs.
•Several reviews are especially strong on compassionate support during difficult moments, including thoughtful end-of-life care and clear, gentle explanations.
•Longstanding clients appear in the feedback, with some saying they have used the practice for many years and still rate the vets, nurses and reception team highly.
•Negative comments focus on fees, upselling concerns and communication, including one complaint about a repeat consultation charge and one serious account of problems around surgery aftercare, record transfer and billing.

Reviews for Pet Care Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 325 we track in total. Recent reviews may not be representative of overall sentiment.

Sharon Read

2 months ago

Staff always friendly and helpful especially when your stressed out for your loved one so comforting

Claire Futter

We have always been happy to travel a bit further to have our beloved cat seen at this surgery. However, since the takeover, we have become disillusioned with many aspects of the service provided. It seems to have become all about making money. The vets are still very dedicated, but have become pressured to up sell on treatments which may or may not be necessary and to sign you up to treatment policies which don't end up saving you any money. The overall attitude seems to have changed and our confidence is diminishing sadly.

Євгеній Бісага

3 months ago

Bob Lovett

4 months ago

Absolutely amazing team of vets with very, very helpful and confident reception team. Nothing is too much bother. Been coming for many many years - which says it all really!

Nick Chudley

We have used Petcare Erith, for the last 30 years, we lost Harvey recently and the vet Sara was the most professional, caring and compassionate person, she took us through Harvey's last steps and gave us time to say a personal good bye, well done Petcares vets, nurses and every member of staff. Karen and Nick xxx

Laura Collins

8 months ago

Sharon at pet care went above and beyond to help me x my cat Sylvester thankyou 5stars

emilia brzezinska

9 months ago

I wholeheartedly recommend this clinic. I came here during one of the most difficult moments as a pet owner, and I am incredibly grateful for the care we received. The veterinarian was exceptionally kind, calm, and empathetic. She took a lot of time with me, explained everything clearly and gently, answered all my questions, and gave me the space I needed to say goodbye. Even in such a heartbreaking situation, I felt that my Bunny was treated with great respect, dignity, and genuine compassion. Every decision was made with his best interest in mind, never rushed or impersonal. I am deeply thankful for the professionalism, sensitivity, and humanity shown to both my pet and me. Thank you for your care and kindness during such a painful time

Chrieyer

Friendly, Professional, always get really quick apts and above all proper care for our pets

Kitty Broad

I have been taking my cats to Petcare for the last few years and we’ve always had an excellent experience. The staff are friendly and professional and take such good care of my cats. I would highly recommend taking your pets to Petcare.

Louis Webb

10 months ago