Pet Care Veterinary Surgery

Pet Care Veterinary Surgery in Erith, established in 1984, treats dogs, cats, rabbits, and other small animals. Its website lists a broad diagnostic and surgical offering, including imaging, in-house lab testing, endoscopy, echocardiography and keyhole surgery, with out-of-hours care provided through Vets Now and 24/7 telehealth via VidiVet for Kin Care Club members. Recent feedback is mixed but leans positive overall, with many owners praising caring day-to-day treatment and surgical care, alongside some serious complaints about fees and communication.

Services

• •General veterinary care for common household pets: consultations, nurse clinics, vaccinations, parasite treatment, microchipping and neutering are all listed. Recent reviewers commonly mention routine care for cats and dogs, with praise for friendly, professional handling and quick appointment availability.
• •Diagnostics and investigations: the practice website lists X-ray, ultrasound and in-house laboratory testing, along with echocardiography/ECG.
• •Surgery and procedures: dentistry, endoscopy and minimally invasive keyhole surgery are advertised. Reviews also include praise for a vet described as a “wonderful and skilled surgeon,” with one owner crediting surgery with giving their dog many more years.
• •Emergency and ongoing support: out-of-hours emergencies are handled through Vets Now, and VidiVet telehealth is available 24/7 for Kin Care Club members.
• •Training role: the practice is described as an accredited training practice and veterinary nurse training facility.

Pricing

A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. The only specific price mentioned is a review citing about £60 for a puppy’s first vaccinations. Review sentiment on cost is mixed: some owners describe the practice as overpriced, and one was unhappy about being charged a second consultation fee for what they felt was a follow-up visit.

People

Sharon is mentioned by name in a recent review and was praised for going above and beyond to help with a cat. Other reviews refer positively to an unnamed vet during an end-of-life appointment and to a “wonderful and skilled surgeon,” as well as friendly, professional staff more generally.

Reviews

Pet Care Veterinary Surgery has a 4.5-star Google rating from 321 reviews.

• •Many recent reviewers describe the team as friendly, caring and professional, with positive comments about quick appointments, clear explanations and good routine care for cats and dogs.
• •Several reviews are especially strong on compassionate support during difficult moments, including one owner who felt their rabbit was treated with dignity and kindness during an end-of-life visit.
• •Positive surgical feedback remains present, with one owner saying a skilled surgeon gave their dog many more years.
• •Negative feedback centres on fees and communication, including complaints about a repeat consultation charge and one detailed account alleging problems after major surgery, discharge planning and transfer of records to the emergency provider.