Hello Vet Clapton

Hello Vet Clapton is part of the Hello Vet group (with multiple branches listed on its website) and promotes a “designed differently” approach, including WhatsApp advice/triage alongside in-clinic appointments. Based on the clinic’s own service list and what owners describe in recent reviews, it appears set up for both routine care (boosters, annual checks) and prompt help with urgent-but-not-hospital emergencies (for example, an infected foot wound treated quickly).

Concrete details owners mention include

• •Same-day or next-day appointments arranged after messaging the team on WhatsApp.
• •Follow-up after visits (including a next-day phone call to check on an elderly dog after a scary incident).
• •Thorough examinations and clearer explanations than some owners experienced elsewhere (including specific advice for monitoring a cat’s heart murmur).
• •A calmer clinic environment, with treats available in the waiting area; one owner also noted no pressure to buy Hill’s food.

Services

Services and capabilities stated on the clinic website include

• •Routine care: routine health checks; vaccines & boosters; kitten care; puppy care; senior pet care.
• •Preventive treatments: fleas & worming.
• •Surgery and procedures: neutering; surgery; dentistry.
• •Diagnostics & imaging: diagnostics; X-rays; ultrasound scans.
• •Clinical areas listed: cardiology.
• •End-of-life care: “saying goodbye” and “stay by their side” (as named on the website).
• •Support services: veterinary nurse consultations; insurance support (listed as “Insurance”).
• •Advice access: WhatsApp advice & triage.
• •Out-of-hours: the website states that for emergencies outside normal hours, clients are directed to call a specific number to be routed to an emergency care provider.
• •Facilities (as described on the website): advanced surgical facilities; imaging facilities; diagnostic facilities.

Examples from reviews of care delivered

• •Annual health check and booster vaccinations for cats, with detailed exam findings and monitoring advice for a heart murmur.
• •Treatment of an infected wound (cat foot injury), with options discussed and a clear plan explained.
• •Booster vaccination visit where time was taken to help a nervous/shaking dog settle.

People

No individual clinicians are named in the information provided, but reviews repeatedly describe how the vets and nurses work

• •Communication and access: owners say messages on WhatsApp get quick replies and lead to appointments “often the very same day or the next.”
• •Explaining decisions: multiple reviews mention staff discussing options, clearly explaining their assessment, and checking owners understood the treatment plan.
• •Handling anxious pets: one owner noted staff took time to cuddle and reassure a shaking dog during a booster visit.
• •Follow-up: a next-day check-in call after an elderly dog’s urgent visit, and WhatsApp follow-up with extra advice (including flea treatment guidance).

Reviews

Google rating: 5 stars from 83 reviews. “”

• •Speed of access: several owners highlight getting seen quickly (sometimes same-day/next-day) after contacting the team on WhatsApp.
• •Thorough, explanatory consults: owners describe unusually detailed examinations and practical guidance (including heart murmur monitoring advice that felt more specific than previous vets).
• •Follow-up after treatment: both phone and WhatsApp follow-ups are mentioned.
• •Clinic environment: repeated comments about a calming atmosphere (including treats in the waiting area).
• •No pushy upselling (in at least one review): one owner specifically appreciated not being pressured to buy Hill’s food.