The Pet Vet Waltham Forest

Brilliant vets- easy to get appointments, great vets and super helpful reception staff, Sharon is wonderful!

Appointment was booked a week in advance, yet I was made to wait over one hour. Reception claimed they operate “like A&E” due to a few emergencies. Fine — except I was explicitly told I would be next, and then another woman who arrived 5 minutes earlier was called in immediately. I left after wasting an hour of my day. This is poor organisation, inconsistent explanations, and a total lack of professionalism. If this is how scheduled appointments are handled, be honest and say so upfront.

My appointment it was at 11:15 I see him at 11:45 he didn’t done nothing for my cat I wonder for the first injection hidden the injection he said come back on Friday and they charge me 72£ 55£ just bc he touch my heart I will never ever go back there again, first time for the last time

I have been going there for about four years, starting with my older cat. I always knew their services were expensive, but I never avoided spending money because I thought they took good care of my pet. That was until I got my second cat. She’s just a baby, and she had discharge in her eye, so I went in with that complaint. They looked at her eye and gave me antibiotic drops, then told me to come back. I went for a second visit, but the problem continued. They suggested a test, but they couldn’t guarantee anything. Since it was very expensive, I postponed it. Then they told me to keep using the drops, which I did exactly as instructed. Later, the color of the discharge changed, so I took her again. This time another doctor examined her. They poured some liquid to check the eye but still couldn’t see any issue. Honestly, they seemed to have no idea what they were doing because they were searching on the internet right in front of me — unbelievable! The doctor suggested the test again, and I finally agreed. We did the test, and everything came back clear. By that point, I had already spent £680, and my cat’s eye was still the same… Then I researched with ChatGPT, and it suggested that her tear duct might be blocked. I went back to the vet again and asked if this could be the problem. They said “maybe” and checked and it turned out her tear duct was blocked. They recommended surgery, and I agreed. She had the surgery, but the problem still wasn’t solved. Today we had an appointment. I was 15 minutes late, and they refused to take me in. The staff (Sue) were singing Christmas songs and having fun with the elderly man in front of me, but when she saw me, she didn’t even smile. Even though the clinic was empty, she told me they were “fully booked” and turned me away. (Not to mention, they never saw us on time for a single appointment, even though we always arrived punctually.) So I’m asking this business: Are you really here to help these tiny lives, or are you just running a money-making operation? My cat has been traumatized, and I have suffered both financially and emotionally. And I’m telling everyone: this place is nothing but a business — do NOT go there!!

Called this vet to try and get an appointment for my sick dog, receptionist was very rude, unprofessional, uncaring and hung up on me.

Always friendly, always ts easy to get an appointment. Open and zoned inviting waiting area. Vets are helpful and willing to give you time. Happy to explain things again. I even got a follow up email outlining my care plan and options. So lucky to have you just around the corner.

Terrible and distressing experience. We’ve been with this vet for 7 years, but over the last year they’ve become completely money-focused. We were given misleading advice regarding our dogs ACL injury, told we needed to pay £6000 for surgery immediately with no real explanation for the injury or the treatment. We went to a physiotherapist for a second opinion who gave clear and helpful explanations, a thorough treatment plan which resolved the issue, for a fraction of the cost. However, the most significant issue, is that the passing of our dog was handled appallingly. I would urge anyone not to trust them with their pets, especially as such a heart breaking time. We have never not paid a bill in the 7 years, even when it’s been tough, so the sudden prioritisation of money over compassion felt totally uncalled for. They sent us the bill asking for payment for his passing within minutes of us leaving, whilst pushing his empty stroller home. Despite seeming completely insensitive timing we paid immediately. They also said they would email the cremation options within 2 days. They then took 8 days to send us a bill for cremation — and they chose to send it on a Saturday afternoon. Then, less than 24 hours later at 9am on a Sunday morning, we got a cold phone call demanding payment, while our dog’s body was effectively held hostage until we paid. It felt cruel and transactional. Totally ruining a family occasion for us all. Where had our poor boy been for the last two weeks since he passed? We had been told he would go off straight away and be back in a couple of weeks. The receptionist couldn’t tell us where he was. All she said was “it’s protocol” and that we could complain if we wanted — showing absolutely no compassion. Alba, the vet, had shown such care and warmth during his passing, we felt comfortable leaving him with her. Now we felt that he was just a way of making money for this company, and that care stopped once we left the building. No one should ever be treated this way, especially when they’re already heartbroken over losing their beloved pet. Absolutely shameful.

Absolutely amazing care & brilliant staff, the whole team from reception staff, nurses, vets and everyone else that makes this team work so well. We've been using these vets since our dog, Seamus, was a puppy and he's now 8. Most recently he had a teeth clean, we were initially worried about the general anesthetic but the team were so well informed and happy to advise us that it put us totally so at ease so we decided to go ahead with it. The whole process from first booking to the aftercare and updates on the day to was amazing, excellent communication. Our dog ended up needing 4 teeth out and I had 3 calls from a nurse (and one conversation with a vet) on the day to keep me informed of his well-being and to explain the need for his treatment. We felt so secure and happy that he was being loved and cared for as a family member. The bill was also a lot less than we had anticipated which I think is another measure of their professionalism and love for animals. In essence, a brilliant professional vets that we are so grateful for and very happy to recommend. 5 stars!

First of all big shout out to Sharon and Saphire, they are so lovely. Wanted to cuddle them. Love this vet praxis and already my second time here. Unlike many others in London here they pick up the phone and are super friendly! Gets better, they even have appointments on short notice or within a few days. Alba the Spanish vet is a real gem too. Our Cat Kuhni was very at ease. Having great employees like these really shines through and makes it an experience to remember.

Love this vets, the receptionists are great and the vet was so helpful. Went in to disuss my dog's stomach troubles, we worked on a plan that wouldn't be too expensive for me and my dog got anti-inflammatory meds that helped her enormously. She's now right as rain!