The Pet Vet Waltham Forest

- One owner reports paying £72 for a consultation they felt was brief. - Another reports spending £680 on eye investigations and treatment, including surgery. - One reviewer says ACL surgery was discussed at £6000.

The Pet Vet Waltham Forest appears set up for busy, appointment-led general practice, with dental work, home visits, and seven-day emergency and out-of-hours cover. Recent reviews add examples including first vaccinations, dental treatment under anaesthetic, surgery discussions, and follow-up care planning. Overall feedback is mixed: many owners praise easy booking, kind staff and clear communication, while others report long waits, poor reception experiences, and concerns about how costs are handled.

Services

•Routine veterinary appointments for general health concerns, with recent reviews mentioning first vaccinations, follow-up consultations, and care planning.
•Emergency and out-of-hours appointments, 7 days a week; the clinic states there is no surcharge for weekends, evenings, or bank holidays, including for unregistered customers.
•Pet Care @ Home appointments for pets that are anxious or very unwell, or for owners who find travelling difficult.
•Dental care, including teeth cleaning under general anaesthetic and dental extractions; one owner mentions same-day phone updates during a dental procedure.
•Diagnostics and treatment planning for a range of problems, with reviews mentioning eye discharge investigations, antibiotic drops, an eye test, tear-duct surgery, stomach troubles, and an ACL-related orthopaedic discussion.
•Surgery and onward referral where needed; one recent reviewer says their dog was operated on within two weeks, while another praised the practice for recommending another vet when their dog needed more specialist support.
•End-of-life care is also mentioned in reviews, alongside cremation arrangements.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Reviews on value are mixed: one new-puppy owner found the cost reasonable and liked the payment scheme, while others describe some consultations or treatment recommendations as expensive.

•One owner reports paying £72 for a consultation they felt was brief.
•Another reports spending £680 on eye investigations and treatment, including surgery.
•One reviewer says ACL surgery was discussed at £6000.
•The clinic advertises 0% finance via CarefreeCredit on bills from £300, subject to terms.

People

•Dr Rob Jones MRCVS is listed on the website as Chairman & Founder.
•Sharon is repeatedly praised in reviews as helpful and welcoming at reception.
•Sapphire is mentioned positively for helping with new-puppy registration.
•Alba is remembered warmly in reviews for calm, compassionate care.
•Sue appears in one negative review about a late arrival and refusal to see the pet.

Reviews

Google shows 4.3 stars from 406 reviews.

•Many recent reviewers describe easy appointment booking, friendly staff and pets being comfortable at the practice; one owner says their dog “can’t wait to go inside,” and another says surgery was arranged quickly after delays elsewhere.
•Communication is often praised, with examples including follow-up emails outlining care plans, staff taking time to explain things again, and honest onward referral when a dog needed different support.
•The main operational complaints are about reception and waiting times, including reports of standing unacknowledged on arrival or waiting more than an hour for a booked appointment.
•Poorer reviews focus on cost transparency and sensitivity, with complaints about expensive recommendations, limited invoice breakdowns, and distress over billing and cremation communication after a pet’s death.

Reviews for The Pet Vet Waltham Forest

Note: Showing the 10 most recent Google reviews out of 406 we track in total. Recent reviews may not be representative of overall sentiment.

C S

2 months ago

Sapphire was brilliant when registering my new puppy. Appointment booked for today for 1st vaccination, payment seemed reasonable, payment scheme was good and much better initial impression than vetcall in station road.

Riz

Wonderful vet practice. Friendly and professional staff. Appointments booked easily and real care shown.

Jacob Middleton

Whats not to love, our dog can't wait to go inside and see the staff! Always kind, patient and extremely knowlegeable about all things pets! Could not recommend them more. When the dog was seriously ill they took good care of him and recommended other vets that would be able to better look after him - its not often you get such honesty these days! Would deffinatly recommend for anyone with a pet

Andrew Young

Love these guys My previous Vet would not operate on my dog for over a year. These guys operated within two weeks.

Aiyza Hussain

Significant decline in standards - stay away! I have been bringing my cat to this practice since he was a kitten - he is now nearly 11 years old. When it was known as The Vet, the standard of care was good. However, since the rebranding to Pet Vet and the change in ownership, the quality has declined significantly. I was a long‑standing client and recommended countless people to this practice, something I now genuinely regret. The layout is poorly designed, and the reception process is very disorganised. On my most recent few visits I waited for around ten minutes with no acknowledgement from any staff member. Despite their stated procedure that “we’ve introduced deskless receptions in all of our surgeries to allow our client experience coordinators to offer a more personalised approach to both our customers and pets” - I can assure you that this has never happened. Staff remain in a small office area, leaving clients standing for ages without any communication or guidance. The administrative side is equally poor. No proper invoice or breakdown of costs is provided. Only a basic transaction receipt. There have been times where the receptionists have been confused whether a deposit had been taken or not, and no one seemed able to explain it properly. For a veterinary practice, this level of confusion and lack of transparency is unacceptable. The clinical care has also declined. Routine examinations are no longer thorough, and important issues are being missed. My cat’s plaque build‑up on his teeth (something that should have been identified/ seen during a standard check) was overlooked entirely, resulting in an unnecessary return visit and additional cost. I have since moved to a reputable veterinary practice in Chingford, and the difference in professionalism, communication, and attention to detail was immediate and significant. If you love your pets, please stay away!

L J

3 months ago

Brilliant vets- easy to get appointments, great vets and super helpful reception staff, Sharon is wonderful!

Tayeb Amroussi

4 months ago

Appointment was booked a week in advance, yet I was made to wait over one hour. Reception claimed they operate “like A&E” due to a few emergencies. Fine — except I was explicitly told I would be next, and then another woman who arrived 5 minutes earlier was called in immediately. I left after wasting an hour of my day. This is poor organisation, inconsistent explanations, and a total lack of professionalism. If this is how scheduled appointments are handled, be honest and say so upfront.

Honya Osman

My appointment it was at 11:15 I see him at 11:45 he didn’t done nothing for my cat I wonder for the first injection hidden the injection he said come back on Friday and they charge me 72£ 55£ just bc he touch my heart I will never ever go back there again, first time for the last time

Muge Odacı

5 months ago

I have been going there for about four years, starting with my older cat. I always knew their services were expensive, but I never avoided spending money because I thought they took good care of my pet. That was until I got my second cat. She’s just a baby, and she had discharge in her eye, so I went in with that complaint. They looked at her eye and gave me antibiotic drops, then told me to come back. I went for a second visit, but the problem continued. They suggested a test, but they couldn’t guarantee anything. Since it was very expensive, I postponed it. Then they told me to keep using the drops, which I did exactly as instructed. Later, the color of the discharge changed, so I took her again. This time another doctor examined her. They poured some liquid to check the eye but still couldn’t see any issue. Honestly, they seemed to have no idea what they were doing because they were searching on the internet right in front of me — unbelievable! The doctor suggested the test again, and I finally agreed. We did the test, and everything came back clear. By that point, I had already spent £680, and my cat’s eye was still the same… Then I researched with ChatGPT, and it suggested that her tear duct might be blocked. I went back to the vet again and asked if this could be the problem. They said “maybe” and checked and it turned out her tear duct was blocked. They recommended surgery, and I agreed. She had the surgery, but the problem still wasn’t solved. Today we had an appointment. I was 15 minutes late, and they refused to take me in. The staff (Sue) were singing Christmas songs and having fun with the elderly man in front of me, but when she saw me, she didn’t even smile. Even though the clinic was empty, she told me they were “fully booked” and turned me away. (Not to mention, they never saw us on time for a single appointment, even though we always arrived punctually.) So I’m asking this business: Are you really here to help these tiny lives, or are you just running a money-making operation? My cat has been traumatized, and I have suffered both financially and emotionally. And I’m telling everyone: this place is nothing but a business — do NOT go there!!

Stephen Stumbke

Called this vet to try and get an appointment for my sick dog, receptionist was very rude, unprofessional, uncaring and hung up on me.