The Pet Vet Waltham Forest

- One owner reports paying £72 for a consultation they felt was brief. - Another reports spending £680 on eye investigations and treatment, including surgery. - One reviewer says ACL surgery was discussed at £6000.

Services

•General veterinary care: Routine appointments for common health concerns, with recent examples including first vaccinations, follow-up consultations, and care planning.
•Emergency and out-of-hours care: The clinic states it offers emergency and out-of-hours appointments 7 days a week, with no surcharge for weekends, evenings, or bank holidays, including for unregistered customers.
•Home visits: Pet Care @ Home appointments are offered for pets that are anxious or very unwell, or for owners who find travelling difficult.
•Dental care: Dental services include teeth cleaning under general anaesthetic and extractions. Reviews also mention plaque concerns and dental treatment planning.
•Diagnostics and treatment planning: Reviews describe investigations for eye discharge, antibiotic drops, an eye test, tear-duct surgery, stomach troubles, and an ACL-related orthopaedic discussion.
•Surgery and referral: Owners mention surgery being arranged quickly in one case, and another reviewer praised the practice for recommending a different vet when more specialist support was needed.
•End-of-life care: Reviews also mention end-of-life support and cremation arrangements.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Reviews on cost are mixed: some owners describe first-visit pricing as reasonable and mention a payment scheme, while others say consultations, investigations, or recommended treatment felt expensive or were not clearly itemised.

•One owner reports paying £72 for a consultation they felt was brief.
•Another reports spending £680 on eye investigations and treatment, including surgery.
•One reviewer says ACL surgery was discussed at £6000.
•The clinic advertises 0% finance via CarefreeCredit on bills from £300, subject to terms.

People

•Dr Rob Jones MRCVS is listed on the website as Chairman & Founder.
•Katarina is praised in a recent review as the head vet, described as thorough, caring, and clear in her explanations.
•Sharon is repeatedly praised as a helpful and welcoming member of the reception team.
•Sapphire is mentioned positively for helping with new-puppy registration.
•Alba is remembered warmly for calm, compassionate care.
•Sue appears in one negative review about a late arrival and refusal to see the pet.

Reviews

Google shows 4.3 stars from 442 reviews.

•Many recent reviewers describe a friendly, professional atmosphere, easy appointment booking, and staff who are kind with pets and patient with anxious owners.
•Clinical communication is a recurring positive theme, with praise for clear explanations, thorough consultations from Katarina, and honest onward referral when a pet needed different support.
•The main operational complaints are about delays and front-of-house organisation, ranging from a 15-minute wait to reports of waits over an hour, plus criticism of the deskless reception setup.
•Poorer reviews also raise concerns about insurance and admin processes, invoice clarity, privacy around distressed owners, and whether some treatment recommendations or repeat visits represented good value.

Reviews for The Pet Vet Waltham Forest

Note: Showing the 10 most recent Google reviews out of 442 we track in total. Recent reviews may not be representative of overall sentiment.

Pat Roche

3 weeks ago

E P

Fantastic professional treatment. Very pleasant friendly comfortable atmosphere in the clinic. Would definitely recommend

Nicholas Velounias

Linda

Staff are very friendly and always make a fuss over my dog. Katarina, the head vet, impressed me from the word go. She's professional, very thorough and caring. Her diagnosis is always spot on. She explains things clearly and patiently. I am an anxious owner, but she's always been very pleasant and patient with me in answeing my long list of questions. I never felt rushed. Areas of improvements include: 1.speeding up the insurance Claims process ; 2. relocating the St. Francises room to a discreet area to give owners more privacy. It's also upsetting to see owners coming out distressed; 3. Re-establishing a reception area. Overall, I am happy with this practice - spacious and clean, friendly staff, but most importantly, a brilliant head vet!

Tracy Fielder

My appointment was for 14:45, there was about a 15 minute delay to get seen.

C S

8 months ago

Sapphire was brilliant when registering my new puppy. Appointment booked for today for 1st vaccination, payment seemed reasonable, payment scheme was good and much better initial impression than vetcall in station road.

Riz

Wonderful vet practice. Friendly and professional staff. Appointments booked easily and real care shown.

Jacob Middleton

Whats not to love, our dog can't wait to go inside and see the staff! Always kind, patient and extremely knowlegeable about all things pets! Could not recommend them more. When the dog was seriously ill they took good care of him and recommended other vets that would be able to better look after him - its not often you get such honesty these days! Would deffinatly recommend for anyone with a pet

Andrew Young

Love these guys My previous Vet would not operate on my dog for over a year. These guys operated within two weeks.

Aiyza Hussain

Significant decline in standards - stay away! I have been bringing my cat to this practice since he was a kitten - he is now nearly 11 years old. When it was known as The Vet, the standard of care was good. However, since the rebranding to Pet Vet and the change in ownership, the quality has declined significantly. I was a long‑standing client and recommended countless people to this practice, something I now genuinely regret. The layout is poorly designed, and the reception process is very disorganised. On my most recent few visits I waited for around ten minutes with no acknowledgement from any staff member. Despite their stated procedure that “we’ve introduced deskless receptions in all of our surgeries to allow our client experience coordinators to offer a more personalised approach to both our customers and pets” - I can assure you that this has never happened. Staff remain in a small office area, leaving clients standing for ages without any communication or guidance. The administrative side is equally poor. No proper invoice or breakdown of costs is provided. Only a basic transaction receipt. There have been times where the receptionists have been confused whether a deposit had been taken or not, and no one seemed able to explain it properly. For a veterinary practice, this level of confusion and lack of transparency is unacceptable. The clinical care has also declined. Routine examinations are no longer thorough, and important issues are being missed. My cat’s plaque build‑up on his teeth (something that should have been identified/ seen during a standard check) was overlooked entirely, resulting in an unnecessary return visit and additional cost. I have since moved to a reputable veterinary practice in Chingford, and the difference in professionalism, communication, and attention to detail was immediate and significant. If you love your pets, please stay away!