Specialist Vets in Circular Point

## Summary The Pet Vet Waltham Forest describes itself as **independent and family-owned** (website). It offers **routine, emergency, and at-home appointments** (website), and states it can see pets **7 days a week for emergencies and out-of-hours with no surcharge for weekends/evenings/bank holidays, including for unregistered customers** (website). Recent reviews suggest the clinic is set up for **busy, appointment-led general practice with dental work**: one owner describes a **teeth clean under general anaesthetic with 4 extractions** and **multiple same-day update calls** (review), and another mentions receiving a **follow-up email outlining a care plan and options** (review). However, experiences conflict sharply—some owners praise access and communication, while others report **long waits for booked appointments**, **rudeness at reception**, and feeling **pushed toward costly treatment or billing handled insensitively** (reviews). ## Services - **Routine veterinary appointments** (website). - **Emergency and out-of-hours appointments, 7 days a week**; the clinic states **no surcharge for weekends, evenings, or bank holidays**, including for **unregistered customers** (website). - **At-home appointments** (“Pet Care @ Home”), positioned for pets that are anxious/very unwell or owners who struggle to travel (website). - **Dental procedures** (website), with reviews specifically mentioning: - **Teeth cleaning under general anaesthetic** - **Dental extractions** (4 teeth mentioned) and **day-of procedure updates** by phone (reviews). - Issues and treatments mentioned in reviews: - **Eye discharge work-up** including **antibiotic drops**, an **eye test**, and later **tear-duct surgery** (review). - **Orthopaedic concern (ACL injury)** with surgery being discussed (review). - **Stomach troubles** managed with a plan and **anti-inflammatory medication** (review). - **End-of-life care and cremation arrangements** are discussed by one reviewer (review). ## Pricing - One reviewer reports being charged **£72** for a visit they felt involved minimal examination (“touch my heart”) (review). - One reviewer reports spending **£680** on ongoing cat eye/tear-duct investigations and treatment, including surgery (review). - One reviewer says they were advised to pay **£6000** for **ACL surgery** (review). - The clinic advertises **0% finance via CarefreeCredit on bills from £300** (reduced threshold stated as limited time), with terms and conditions applying (website). ## People - **Dr Rob Jones MRCVS** is named on the website as **Chairman & Founder** (website). - Staff named in reviews: - **Sharon** (reception/front desk, role not explicitly stated): repeatedly praised for being **helpful and friendly** and making the experience welcoming (reviews). - **Saphire** (role not stated): described as **lovely** and part of the positive front-of-house experience (review). - **Alba** (vet): one owner calls her “warm” during their dog’s passing (review), while another says their cat was at ease with her (review). - **Sue** (role not stated): one reviewer describes being **turned away for arriving 15 minutes late** and experiencing a **cold interaction** (review). ## Reviews **4.3 stars from 401 reviews.** Themes below are drawn from the latest written reviews available to us. - **Access and responsiveness (mixed):** several owners say it’s **easy to get appointments**, sometimes at short notice (reviews), but others describe **waiting over an hour** for a booked slot and unclear queueing when emergencies arise (review). - **Communication and follow-up (often praised):** examples include a **follow-up email with care plan/options**, and **multiple same-day calls/updates during a dental procedure** to explain extractions and pet wellbeing (reviews). - **Cost and value (conflicting):** some owners feel bills were **higher than expected** or that expensive tests/surgery were suggested without enough certainty (reviews), while another dental client says the final bill was **less than anticipated** (review) and another describes working on a plan “that wouldn’t be too expensive” (review). - **Front-desk experience varies:** some praise reception staff for being **super helpful** and for **answering the phone** (reviews), while others report **rudeness**, being **hung up on**, or feeling dismissed (reviews). - **Handling of sensitive situations (strongly conflicting):** one reviewer praises a vet’s warmth during euthanasia, but describes the subsequent **billing/cremation communication** as cold and pressuring, including a demand for payment before proceeding (review).