Thamesmead PDSA Pet Hospital, The Freda Powell Centre

Thamesmead PDSA Pet Hospital (The Freda Powell Centre) is part of PDSA (a charity provider) and is described on its website as offering free and low cost veterinary care to poorly pets in need. In the latest reviews available to us, owners most often describe a high-throughput, hospital-style experience (waiting 30–45 minutes is mentioned) with strong feedback around end-of-life care (euthanasia “with care and dignity”) and some routine surgical work (neutering recovery described). Reviews also show a clear split: several owners praise staff helpfulness and communication, while others report rescheduled appointments, feeling dismissed, and major disagreement over a diagnosis and recommendation (one owner describes being advised to euthanise a kitten, then receiving a different assessment elsewhere).

Concrete specifics mentioned

•Euthanasia appointments are described, including staff waiting so an owner could arrive before closing and providing “care and dignity.”
•Neutering is mentioned, including a post-op concern where the clinic advised a prompt check and reassured the owner.
•Appointment delays/rescheduling are reported by some reviewers (30–45 minute waits; “rescheduled appointments”).
•Cleanliness/odour is repeatedly brought up (foul smell; visible urine/faeces/blood on the floor; a dog water bowl “usually not clean”), alongside comments that clinical care was still good.

Services

Based on the structured clinic data, website summary, and the latest reviews available to us, services/capabilities mentioned include

•Free and low cost veterinary care for pets “in need” (website statement).
•Emergency veterinary services (listed in the clinic’s structured data as emergency care/extended hours; no further detail provided in the inputs).
•Veterinary Nurse Training facility (listed in the clinic’s structured data).
•Euthanasia (multiple reviews describe end-of-life appointments and the way these were handled).
•Neutering (one review mentions a dog recovering post-neuter and being advised to come in for a fast check when concerned).
•Medical assessment and monitoring (reviews reference assessment of sickness/diarrhoea and heart murmur grading, and advice about follow-up monitoring—though one account disputes the accuracy of the initial assessment).

People

No individual staff names are provided in the inputs, but reviewers describe these roles and behaviours

•Reception team: One reviewer says reception asked the vet to wait so they could arrive before closing for a euthanasia appointment.
•Vets/vet team: Several owners describe vets as patient and explanatory during euthanasia decisions (e.g., explaining likely underlying problems and being patient while owners were upset). Another owner reports the opposite experience: feeling pressured toward euthanasia and later obtaining a different opinion elsewhere, which they say contradicted the clinic’s assessment.

Reviews

Google rating: 4.3 stars from 933 reviews.

•End-of-life care is a standout theme: multiple owners describe euthanasia handled gently, with time, patience, and clear explanations.
•Helpfulness during urgent worries: one owner reports quick reassurance and advice to come in promptly after a post-neuter concern.
•Conflicting experiences with clinical judgement and communication: one detailed review alleges being advised to euthanise a kitten for a heart issue and dehydration, then receiving a much less severe assessment elsewhere and later reporting improvement; other reviews say staff were friendly/helpful/knowledgeable.
•Operational experience can feel “A&E-like”: waits of 30–45 minutes and rescheduled appointments are mentioned.
•Cleanliness/odour concerns appear more than once: reviewers mention a strong smell and seeing urine/faeces/blood on the floor; one also notes a communal dog water bowl “usually not clean.”

Reviews for Thamesmead PDSA Pet Hospital, The Freda Powell Centre

Note: Showing the 5 most recent Google reviews out of 933 we track in total. Recent reviews may not be representative of overall sentiment.

Michelle kemp38

4 weeks ago

Sarah jane Kingman

a month ago

I bought my 8 week old kitten here for sickness and diarrhoea on the 1st of may, they told me she had a stage 6 heart murmur and told me she was dangerously dehydrated and needed a drip but couldn’t because of her heart, I was told she needed to be put to sleep. I explained she was playing and ok in her self but they tried scaring me into putting her down still. Despite this I was told she would gasp for breath as she gets older and that her heart wouldn’t cope with having a “massive” hole in her heart . I declined and took her for a second opinion at Easipetcare. They said she has a stage 5 heart murmur that will need more monitoring as she gets older but isn’t dehydrated in the slightest and could go years or even her entire life without an issue at all. Today she is absolutely full of life and totally recovered from her bug and putting the weight back on rapidly. ( added pics of her 4 weeks ago and now ) Honestly you may be a charity but this is absolutely terrible. You almost talked me into letting you kill my kitten. People need to get 2nd opinions before trusting Pdsa if your pet is otherwise fine in herself. Seems it’s easier for them to just kill an animal than treat them in my opinion. Definitely won’t be back. You can take me off the list thanks. UPDATE - I got a heart scan for my kitten. I have added the results to this post- Results say she don’t have a massive hole at all like you tried diagnosing. She has a very small hole, and a very good chance of going her entire life with no issues at all, I’m waiting for a phone call from management as I won’t be letting this drop. Update- she’s now 4 months old, it’s been 2 months since your staff advised I put my healthy kitten down! She’s still thriving and loving life. I am also still waiting for that phone call ?? ( updated a pic of her) Update 23/05/2024 Elsa had a heart check up at my vets. Her hole is closing up. Her heart is now down to a stage 2 ! And you still yet to contact me. I will keep updating my reviews until I know you won’t do this to another loved pet ! 7/02/2025 - updated pics - thank god I didn’t listen to your “professionals” Elsa had the go ahead to be spayed as her heart murmur is now completely undetected and closed up, all went well she’s recovering nicely. It’s been 10 days. Elsa is super healthy, extremely happy, and the most loving cat anyone could ever wish for. As Iv proved you was clearly wrong telling me she needed putting to sleep, , 08/11/2025 she is still absolutely fine I noticed you unpublished my review so needed 1 more edit …. This will be the last update. She’s going to live happily for many years to come

Angela Georgiou

I cannot fault the service and care both my daughter and I were given yesterday fri 28th Nov. The receptionist asked the vet to kindly wait for us as we drove through rush hour traffic to arrive before they closed and euthanised our beloved 21year old cat with care and dignity, making an awful day a little easier. THANK YOU for the bottom of our hearts

AAHCroydon Croydon

2 months ago

Great charity hospital with excellent and caring staff.

Katica Cup

They use to be good it's shame they don't help poor animals the amount of money I donated they cants see my dad dog shame on them regret every penny I game to them

li findlay

3 weeks ago

CANNOT fault the staff at all. Friendly, helpful and knowledgeable. A little bit smelly because of all the animals in and out. Often see pee, poo or blood outside on the floor (understandably) and the water bowl for dogs, although a kind gesture, is usually not clean. Despite this, I can't fault the service I have received here.. The team are doing a good job.

Msunderstanding

This was a bad experience from start to finish (rescheduled appointments and uncaring staff)! If you really care about your pet , I would advise to either save up or get pet insurance and go to a veterinary where Vets actually care about animals! Also this place could do with a thorough clean - it's pretty rank and had a foul odour. And when you finally get an appointment, be prepared to hang around for 30 mins - 45 mins before your pet is actually seen. Honestly, this place was like waiting in A&E - awful experience.

RAYRAY Don’t Be Local! Be A Explorer!! (The food critic)

7 months ago

They realy care about animals Medicine and checks on all pets At pets4vets they charge £150+ For just a blood test PDSA are life saving organisation God bless all the team the whole centre Iv full respect for all of them A big thank you to all you Guys the dedication and care they all give to the animals ❤️❤️‍🩹🙏🏼😇 From wiskey B 🐱

Kellie Axford

Sadly had to have our kitten put to sleep due to a brain disorder meaning he couldn't stand, walk, wasn't eating or drinking and messing on himself. Lady vet we had couldn't have been kinder. Explaining that he probably had more wrong with his brain than we knew of. She treated Archie with kindness and was really patient with us where we were upset. She helped make a really hard moment that much easier

Brayan Stiven

a year ago

My dog is recovering very well from getting neutered in here. We had a concert and they give us a fast reply and told us to go a have a fast check and calmed us down. They was very professionals and very kind. Thanks